Andrea Rayment Email & Phone Number

Totowa, New Jersey, Us

• Created and maintained timelines for launch calendar and managed multiple product development projects simultaneously• Responsible for the product development lifecycle, from ideation and design through to execution and delivery, ensuring timelines, budgets, and objectives were met• Served as central point of contact for all product development activites, ensuring clear communication between teams• Collaborated with marketing, sales, and operations to define product vision, promotion strategies, and ensure smooth execution of product plans• Ensured product designs aligned with market research, customer feedback, and business requirements• Worked closely with design and engineering for testing and iteration processes to ensure product met quality standards and customer expectations

Secaucus, Nj, Us

• Optimized store operations by streamlining project management processes, resulting in improved efficiency and cost savings for over 100 annual store constructions.• Fostered cross-functional partnerships to manage budgets and timelines effectively, ensuring seamless coordination of inventory and marketing asset installations.• Coordinated inventory and marketing asset installations, ensuring on-time delivery.• Identified process improvements, implementing new strategies for future projects.• Drove strategic initiatives across store operations, successfully testing and implementing new company projects to enhance overall performance.

• Managed software integration via UAT testing, ensuring seamless platform adoption.• Tested and implemented changes across e-commerce, in-store systems, preorders, customer service, and registry.• Fostered cross-functional partnerships to ensure comprehensive business requirements were met in testing environments, driving project success.• Meticulously organized and executed test scripts in JIRA, enabling precise tracking and resolution of defects across multiple channels.• Led biweekly defect review calls, facilitating swift issue identification and resolution, thereby improving overall system performance.

• Analyzed, researched and communicated status of customer orders• Worked with cross functional partners to expedite refund process for customer initiated order cancellations• Partnered with Federal Express and TRU Fulfilment Center management to re-route packages and cancel orders• Assisted fellow team members by taking on additional workload in order to meet tight seasonal deadlines• Pulled reports and distributed them to other team members• Reallocated orders to ensure they were being fulfilled on time

• Led project that collaborated directly with One Kings Lane• Created and led social media accounts for company• Served as gatekeeper, taking inquiries from clients and the public by phone; routed inquiries, as needed.• Communicated with clients regarding projects, including delivering fabric samples, payments, etc.• Administered business tasks, including computer work, research and other office management tasks.

Columbus, Oh, Us

• Provided personalized consultative sales assistance of apparel/accessories to diverse customer-base.• Styled/accessorized mannequins for window and floor displays to encourage sales; rotated as scheduled.• Coordinated the arrangement of pricing on backdrops, fixtures, merchandise, or sales floor.• Managed ticketing, inventory and requisitions for new stock.• Handled single account transactions; entrusted with cash, credit cards and other sensitive information.

Wilmington, De, Us

• Advised customers on apparel/accessory selections.• Handled single account transactions; entrusted with cash, credit cards and other sensitive information.• Maintained sales floor to ensure a well-stocked, clean and orderly appearance.

• Provided efficient administrative and customer relations support to swim pool supplies distributor.• High customer interaction by phone with follow-up to ensure a complete customer service experience.• Problem-solver to resolve customer complaints and account cancellations with high-level of professionalism.• Facilitated incoming and outgoing company correspondence via email, fax and mail.• Organized product shipments to customers.