Andrea Rayment Email & Phone Number

Totowa, New Jersey, US

• Created and maintained timelines for launch calendar and managed multiple product development projects simultaneously
• Responsible for the product development lifecycle, from ideation and design through to execution and delivery, ensuring timelines, budgets, and objectives were met
• Served as central point of contact for all product development activites, ensuring clear communication between teams
• Collaborated with marketing, sales, and operations to define product vision, promotion strategies, and ensure smooth execution of product plans
• Ensured product designs aligned with market research, customer feedback, and business requirements
• Worked closely with design and engineering for testing and iteration processes to ensure product met quality standards and customer expectations

Secaucus, NJ, US

• Optimized store operations by streamlining project management processes, resulting in improved efficiency and cost savings for over 100 annual store constructions.
• Fostered cross-functional partnerships to manage budgets and timelines effectively, ensuring seamless coordination of inventory and marketing asset installations.
• Coordinated inventory and marketing asset installations, ensuring on-time delivery.
• Identified process improvements, implementing new strategies for future projects.
• Drove strategic initiatives across store operations, successfully testing and implementing new company projects to enhance overall performance.

• Managed software integration via UAT testing, ensuring seamless platform adoption.
• Tested and implemented changes across e-commerce, in-store systems, preorders, customer service, and registry.
• Fostered cross-functional partnerships to ensure comprehensive business requirements were met in testing environments, driving project success.
• Meticulously organized and executed test scripts in JIRA, enabling precise tracking and resolution of defects across multiple channels.
• Led biweekly defect review calls, facilitating swift issue identification and resolution, thereby improving overall system performance.

• Analyzed, researched and communicated status of customer orders
• Worked with cross functional partners to expedite refund process for customer initiated order cancellations
• Partnered with Federal Express and TRU Fulfilment Center management to re-route packages and cancel orders
• Assisted fellow team members by taking on additional workload in order to meet tight seasonal deadlines
• Pulled reports and distributed them to other team members
• Reallocated orders to ensure they were being fulfilled on time

• Led project that collaborated directly with One Kings Lane
• Created and led social media accounts for company
• Served as gatekeeper, taking inquiries from clients and the public by phone; routed inquiries, as needed.
• Communicated with clients regarding projects, including delivering fabric samples, payments, etc.
• Administered business tasks, including computer work, research and other office management tasks.

Columbus, OH, US

• Provided personalized consultative sales assistance of apparel/accessories to diverse customer-base.
• Styled/accessorized mannequins for window and floor displays to encourage sales; rotated as scheduled.
• Coordinated the arrangement of pricing on backdrops, fixtures, merchandise, or sales floor.
• Managed ticketing, inventory and requisitions for new stock.
• Handled single account transactions; entrusted with cash, credit cards and other sensitive information.

Wilmington, DE, US

• Advised customers on apparel/accessory selections.
• Handled single account transactions; entrusted with cash, credit cards and other sensitive information.
• Maintained sales floor to ensure a well-stocked, clean and orderly appearance.

• Provided efficient administrative and customer relations support to swim pool supplies distributor.
• High customer interaction by phone with follow-up to ensure a complete customer service experience.
• Problem-solver to resolve customer complaints and account cancellations with high-level of professionalism.
• Facilitated incoming and outgoing company correspondence via email, fax and mail.
• Organized product shipments to customers.