Book4Time is a global provider of a cloud-based wellness and recreation management software, catering to the luxury and enterprise markets. We’ve been working with the world’s leading spa and wellness brands for more than 15 years. Brands like Marriott, Hyatt, Hilton, Accor, and Four Seasons use Book4Time to deliver a 5-star guest experience. Available in 85+ countries.

In my role at Natural HR, I spearheaded national sales efforts for HR and Payroll software, driving company growth and eventual acquisition. Key achievements include securing high-value contracts with Enterprise clients and playing a vital role in the company's expansion from 14 to over 50 employees. My skills in sales strategy and client relationship management were crucial to our success.

Iris Cascade HR & Payroll Software. My responsibilities are to manage approximately 80 accounts withing the SME & Corporate market that are currently using the Cascade HR system. Managing day to day queries and transactions, and where appropriate generating additional sales revenue from my customers through effective cross-selling and up selling activity of our training/consultation services and software modules. • Responsible for supporting customer retention by building excellent customer relationships and resolving any issues reported. • Achieve KPI’s as instructed by my manager. i.e. number of meetings attended, number of new orders submitted, account reviews, account retention. • Hitting monthly/annual sales targets by creating a pipeline of opportunities from my customer base. • Work proactively with all internal departments and external partnerships

Key achievement - Consistently in the top 10% of sales performers in the UKBarclaycard Payment Acceptance provide solutions to accept credit and debit card payments using chip and PIN terminals, by mail and telephone order, or online with our e-commerce solutions. My responsibilities are to develop and deploy key business strategies to recruit and implement Payment Acceptance Solutions within the SME and Corporate market.• To identify and recruit new customers, leading commercial negotiations and exchanging legal contracts with companies within the SME and Corporate market.Actively market and sell the full range of Barclaycard Business Solutions where appropriate.• Increase Barclaycard’s market share within the sector• Achieved 153% to annual GP targets targeting minimum £1m per annum card turnover organisations.• Secured £5.5m CTO (card turnover) deal with a national collegeBuild close working relationships with Barclays Business teams and other external key business influencers in South Wales and beyond.• Build and manage relationships with Trade Associations & Buying Groups driving self-generated acquisitions.• Identify cross sale opportunities and introduce identified opportunities to relevant Barclays Group colleagues.• Fully understand the workings of Barclaycard Payment Acceptance, the full product portfolio and the complex pricing and risk strategy.

Create and develop new business with companies across the UK.Manage the current portfolio of accounts by maintaining and building on the relationship between us and our clients in order to maximize potential and secure future business.Attend meetings across the UK to present our scheme at board level.Use my negotiating and relationship building skills to win the business over our competitors.Attend networking events and conferences to create and build on relationships and obtain new business leads.

Key achievement : Increased occupancy levels from 60% to 96% in a yearDirecting the sales of the academic year tenancies to students across the globe. Standing proudly in one of the world’s premier locations, the Square Mile in London, the 33 story Nido – Spitalfields Tower is home to more than 1,200 residents from Universities across the world. Nido is renowned for providing unparalleled levels of service and comfort to its global residents and staying in the forefront of the ever- growing global student accommodation sector.Built and managed a new team to increase sales projections and the retention of the current occupiers of the tallest student accommodation in the world. Setting team and individual targets on a daily, weekly and monthly basis and reporting to management daily/weekly on progress of individual and team performance. Building up relationships with surrounding businesses and creating partnerships with them to improve the overall customer experience in order to maximize on renewal potential. Coming up with new ideas for lead generation by using different marketing strategies and then implementing them.

Key achievements - Consistently being one of the top performing sites in the DC portfolioSales & Marketing Manager for one of the larger DC sites in London (Size 4) with a club live of approximately 3000.I was responsible for ensuring the site and each of my Customer Advisors maximised on every sales opportunity.Responsible for the monitoring of the sales team’s performance in terms of their KPI’s and the development of each individual and the sites performance.I designed and implemented effective prospecting, networking and referral schemes.I developed Corporate Sales within the local business community.I implemented, oversaw and promoted the membership scheme dealing with customer care, public relations policies including liaison through enquiries, complaints and suggestions.I provided the General Manager with accurate and detailed membership information on sales achieved, income generation, future targets and levels of attrition. Was responsible for maintaining site sales performance levels in terms of KPI’S in line with benchmarked company standards as documented within the sales manual.I held weekly and monthly site sales meetings for feedback, direction and training.I organised and developed sales system and techniques training based on sales performance.I organised events, open day’s and charity fundraising in the center and the local community.Developed new ways to promote the center using different marketing strategies.