Andrea R. Email & Phone Number

Minneapolis, MN, US

Bloomington, MN, US

Medical device manufacturer of the FDA- cleared cardiology TEECAD System.

Dassel, MN, US

Crest Healthcare Supply provides a wide range of products and technical services that enhance the care environment experienced by patients and their families and caregivers. Our healthcare provider customers enjoy superior service and support to manage the complete patient environment, including nurse call systems, healthcare TVs, patient safety, mobility.

Plymouth, Minnesota, US

• Nonin designs, manufacturers, and distributes noninvasive patient monitoring devices for healthcare professionals and individual users in 125+ countries.Led the implementation and support of corporate strategic objects.
• Built, led, and grew a global support team including setting strategy and prioritizing Objectives and Key Results (OKRs).
• Partnered with Sales, Marketing, Finance, Operations, and Supply Chain to achieve company revenue and profitability goals.
• Worked with global sales leaders to craft and implement processes, resources, and tools that enabled and drove sales success and efficiencies.
• Supported global teams as the go-to leader for resolving critical account issues and providing account support.
• Led enterprise cross-functional teams and projects during record demand through the Covid-19 Pandemic.

Plymouth, Minnesota, US

• Directed and managed the commercial operations across Sales Operations and Customer Service to ensure world-class service delivery.
• Served on Senior Leadership Team and drove executive stakeholder alignment across multiple business units.
• At the direction of the CEO, facilitated the Commercial Leadership Monthly Team Meeting partnering with Sales and Operations and setting the foundation for a formal S&OP process.
• Drove customer service programs and initiatives that elevated the customer experience, increased customer satisfaction, and spearheaded internal and external customer satisfaction programs.
• Shaped corporate and commercial strategies by bringing VOC insights to execution models.
• Recipient of the 2017 Award of Excellence - MVP Sales Operations Superstar.

Plymouth, Minnesota, US

• Led the day-to-day operations of the Customer Service Team and Sales Administration Team ensuring excellent service and satisfaction, adherence to standard operating procedures, and a high-efficiency completion of tasks.
• Built and retained a high-performing, world-class team through mentoring, training, and career development.
• Assisted Customer Service, Sales, and Technical Service teams in troubleshooting unique account needs.
• Set performance standards to meet service needs of both internal and external customers to meet strategic objectives and company goals.
• Established strong working relationships with organization-wide cross-functional teams to identify opportunities to improve the customer experience and drive operational improvements.
• Partnered with cross-functional stakeholders for a successful implementation of EMEA Third Party Logistics.

Plymouth, Minnesota, US

• Oversaw the customer service department. Ensured the highest level of customer service possible.
• Worked with the sales and marketing team for sustaining customers and increasing revenue.
• Resolved customer concerns by partnering with internal teams.
• Ensured all customer invoicing and freight was properly billed for revenue recognition.
• Analyzed inventory levels and customer demand; adjusted and prioritized based on customer requirements.
• Partnered with sales leadership to develop and implement the first direct sales channel process via an IMR Sale Team.

Bloomfield, CT, US