•Helped our full service clients, Residential Programs and Services, and IU Conferences faculty with registration, making signs, and on site meeting support involving conference software, including Conference Programmer and Iris •Had a professional level responsibilities as the event services representative for the IU residence halls for athletic, academic and off campus programs•Coordinated and led hand off meetings with the residence halls management team (housing, dining, custodial services and finance) for 20 different conferences to provide high quality customer service to clients

•Worked with Indiana Memorial Union departments to solve client concerns and provide customer service •Ensured that nearly 30 meeting spaces were set up and compliant with guest specifications •Assisted Indiana Memorial Union Event Managers in small projects and event details

•Checked in over 500 conference guests by issuing room keys and meal cards •Provided residence hall tours of Teter Quad to over 200 incoming freshman and their families •Ensured quality guest experiences by providing customer service and settling guest concerns

• Supervised and ensured the safety and well being of 55 residents on a floor • Organized floor and center wide programs for the 1,300 residents of McNutt Residence Hall • Collaborated with a staff of 25 other resident assistants to assist the students with their first-year transition and their academic and personal development

• Utilized strong interpersonal and communication skills to serve the 1,200 residents living in Teter Quad • Oversaw resident inquiries and concerns • Issued temporary identification and mail to residents

• Offered customer service to patrons attending Indiana University athletic events • Implemented procedures which would result in a fun and safe experience for guests • Served as an usher or ticket taker to hundreds of students and visitors attending the basketball and football games