Sales Performance Responsibilities• Creates and executes strategies with Franchise Partners to achieve targeted sales growth through Bi-Annual Business Reviews.• Works with Franchise Partners to diagnose barriers that affect performance and assist with developing business plans to maximize improvement (operations, marketing, training, human resources, etc.).• Maintains a working portfolio of Flash Reports and Bench-marking data for each Franchise Partner to analyze successes and areas of opportunity to assist with business coaching and strategy for each park location.• Facilitates new park opening discussion and advises on procedures.• Reports competitive activities and trends to Franchise Partners.• Recognizes and promotes park and Franchise Partner achievements and successes, and works to understand reason for success and how it can be replicated across the network.Proactive Support and Compliance Responsibilities• Serves as the conduit between the Franchise Partner and Sky Zone Home Zone, ensuring the Franchise Partner has access to all necessary resources, is able to get the needed information from the correct Home Zone resource in a timely fashion, and is up-to-date on all communication from the Home Zone to the network.• Sets expectations about the Franchise Partner and Regional Business Advisor relationship and calibrates quarterly.• Serves as an advocate for changes in systems or process on behalf of the Franchise Partners and the Home Zone.• Provides constructive feedback to the Home Zone when programs or communications are inadequate.• Arranges and leads annual regional-based meeting working with the Training and Marketing teams.• Ensures Franchise Partner compliance with the Sky Zone Operations Manual and, when needed, use influence and action plans in a SMART format to course correct.• Provide ongoing learning opportunities, coaching & feedback to enhance park performance

• Served as a liaison between Massage Envy Spa Clinics and the franchisor.• Responsible for ensuring delivery of the highest standards of service, operational excellence and professionalism.• Ensured all operating systems are properly deployed; makes suggestions for improvement and or changes as opportunities present themselves.• Assessed NY Region level performance; coordinates, designs and implements training programs to improve Key Performance Indicators and met strategic operational objectives.• Had a clear understanding of the operational metrics of a successful clinic and coaches under performing clinics on how to improve and achieve success.• Provided monthly reporting and analysis of clinic and region metrics.• Facilitated development activities between franchise owner and their clinic staff.• Provided new clinic opening training and development: • Opened the first 3 Massage Envy Spas in Manhattan.• Guided franchise owners through spa conversions, clinic relocations/renovations and/or new clinic openings.• Provided resolution and tracking of customer service issues.• Assisted with clinic recruiting and retention.

• Assessed company and region level performance; coordinated, designed and implemented field training programs to improve Key Performance Indicators and meet strategic training objectives.• Provided ongoing training, support and coaching for Regional Developers and Franchisees both remotely (via telephone and webinars) and in the field in the areas of sales, operations, IT and customer service as directed.• Served as a consultant to other departments to assist in the development of new marketing programs, membership offerings, product training, business policies, etc. based on field experience and observations.• Managed field training specialists; scheduled trainings and assigned specialists to conduct training as appropriate.• Created and implemented high quality, innovative training programs that are simple to implement, execute, and are performance driven.• Trained and coached Regional Developers and their trainers on effective training methods.• Managed the development and implementation of all sales training for membership, gift cards retail and service offerings.• Worked closely with e-learning team to ensure materials and online programs are developed for training initiatives as appropriate.

• Provided ongoing training and support and coaching for Regional Developers and Franchisees both remotely (via telephone and webinars) and in the field in the areas of sales, operations, IT and customer service• Provided sales training and procedural training to clinic level staff and works directly with Franchisees to help them understand how to enhance the overall management of their clinic• Ensured the materials to support training programs are available and up to date on the Massage Envy intranet• Designed curriculum and implemented Web-based/field training programs for Franchisees and Regional Developers

• Conducted training for Regional Developers and Franchisees in the areas of sales, operations, customer service, and IT• Designed curriculum and implements Web-based/field training programs for Franchisees and Regional Developers• Opened 50+ clinic locations• Assisted with the development of a sales program which increased company sales from 16% to 21%• Worked closely with IBM to implement and train the latest POS system

• Responsible for all clinic operations including clinic revenue, client retention, employee retention, goal setting, and customer satisfaction• Managed staff of 23 Massage Therapists and 6 front desk Sales Associates• Responsible for clinic specific goals including sales closing percentage, clinic revenue and membership sales• Improved clinic schedule which created availability for 100 more prospects each month• Increased sales closing by 6%• Assisted with the management training of other local clinics

• Worked in fast paced environment ensuring superior customer service to each client• Responsible for measurable results in regards to membership sales• Sold over 100 memberships in first 3 months of being hired• Worked in a team oriented environment

• In charge of daily office duties including filing, answering customer service calls, and inventory• Implemented invoice tracking system• Over looked 20 employees on construction site