Business Analyst allocated to DLT Apps LTD end client: Admiral Money, to cover resource on maternity leave. Working within Car Finance Lending area on a programme of work with the objective of enhancing and simplifying the Motor Finance industry, via a customer centric model that harnesses the Admiral brand and leveraging shared value across both Retail and Digital channels focussing on Hire Purchase and Personal Contract Purchase lending Products. Activities:-Analysis of Business stakeholders and establish collaborative working relationships-Understand impact to current Business and Customer processes via 121 sessions/remote workshops/remote working groups-Analysis of As Is processes and capture To Be Processes – People, Process, Technology-Produce Business and Customer focussed User Stories (Business Requirements)-Establish JIRA standards for Business Requirements capture and management-Work with Business Product Managers/UI and UX Designers/Solution Architects/Technical Business Analysts/Delivery Leads/Tech PO and Engineers to align Business Requirements with UI/UX Wireframes/Solutions Diagrams and Technical User Stories-Ensure traceability from Business Requirements through to implementation-Work with external digital solutions suppliers to ensure fit for purpose solutions-Identify and document Business Capabilities -Business Analysis activities planning and progress tracking-Cover for Product Managers during absence-Provide guidance on Agile working practicesAbove activities undertaken across the following Initiatives and Impacted Business Areas:• Initiative 1 - Digital channel – Direct and PCW Partnerships• Initiative 2 - Retail Point of Sale channel-Credit Risk-Pricing-Business Product Management-MI/Reporting – Acquisition and In Life-Operations – Acquisition and In Life-Dealer Contracts and Management-Stock Inventory external third party suppliers

LENDING SERVICING, CMB BUSINESS BANKING:Global Programme within Business Banking for Lending Servicing with the objective of providing digital self service capabilities enabling Business customers to use online and mobile platforms to manage their Lending products.A new Lending Services capability that is adaptable to varying Market conditions is to be deployed across various countries, focuses initially on the Loan Drawdown and Rollover processes to improve efficiencies and remove the manual elements for the Relationship Manager aswell as provide an improved customer experience:• Define Global MVP – ensure adaptable to meet country specific needs• Initial MVP Markets: Canada, HASE HK• Analysis of Business stakeholders and establish collaborative working relationships within various countries• Understand impact to current Business and Customer processes via 121 sessions/remote workshops/remote working groups for various countries• Analysis of As Is processes and capture To Be Processes – People, Process, Technology• Produce Business and Customer focussed User Stories• Working with Product Owner to manage the Backlog• Facilitate working collaboration sessions with Credit Services teams, Transformation resources representing the Relationship Management community, Business Analysts from Operational functions for downstream analysis work to understand the end to end process and potential solutions, Legal and Risk stewards• Working with UI/UX Designer to produce digital form design ensuring focus on Customer Experience, Alerting flows, help text definition, data and field formats and business validation rules• Lead Global Design Approval walk throughs of proposed UI/UX Design - Design approval/cross-functional offshore IT workstreams and approval of Technical User Stories• Support Commercialisation activities• Establish Business Analysis ways of working and standardise across the team including JIRA usage• BA activities planning and progress reporting

HSBC WPB Technology – Switch Value StreamGlobal Programme of work – technology driven to upgrade ATM switch technology globally.Allocated initially to help in-flight UK migration from old Base24 technology to new Tango technology across the ATM network both owned by HSBC and transactions processed across non HSBC owned ATMs:• Analysis of Business stakeholders• Understand impact to current Business and Customer processes• Plan and document Business Readiness activities via online workshops/121 interviews with Business stakeholders and end users• Analysis of current reporting generated by old Base24 platform to ensure new Tango data can meet reporting requirements both for Production Support usage and Business end users• Commence implementation of AGILE ways of working and encourage collaboration amongst delivery team – including Engineers, Solution Architect, Testers, ITID, Business Stakeholders• Encourage requirements documentation in User Story format as part of AGILE ways of working• Encourage use of JIRA for capturing User Stories and managing BA analysis tasks via Kanban• BA activities planning and progress reporting • Cover Solution design activities• Work with Production Support team to define Support Model and produce Project Warranty documentation for Go Live and Implementation planning• Manage junior BA and System Analyst• Support Project Manager with PM planning and resource co-ordination and managing plans

HSBC WPB Technology – Channels Value Stream - cont......People Experience My Life Programme:Programme of work driven via Business Outcomes for People Experience – focusses on improving the working experience of Frontline employees across both Branch and Contact Centres from the day of joining HSBC to the day of either leaving current role or leaving HSBC and has touchpoints with Global HRMy Life – Frontline Staff Portal:VISION – Build a single self-service platform for Frontline employees to access role-specific information applicable to the day to day work by implementing a solution that is future oriented, fit for purpose, scalable Globally and cost effectiveMy Life – iProgress:VISION – Build a single, consistent way for Frontline Leaders and their team members to manage, track and maintain their ongoing Coaching Conversations to enable two-way collaboration• Worked with Product Owners and Solutions Architect to define Product vision and strategic roadmap for both tools• Lead User Story sessions with Global Business leads/POs, TR PM's, TR BA and IT PO• Produced High Level Vendor Assessment template and options outcomes to enable initial decision-making to enable Vendor selection• Created BA plans for progress tracking purposes• Lead User Story reviews with external vendors and internal engineering teams to enable Product review (Features vs User Story coverage) and also to aid with cost estimation• Lead vendor assessments/demos - ensure engagement with Procurement • Engaged with Enterprise architecture to ensure new Product can align with WPB Tech strategy• Cover for IT and TR PO/PM • Establish positive working relationships with Business Sponsor – Global Head of People Experience, Business POs, Transformation PM’s, Solutions Architect, Platform Lead, Branch Sub Value Stream Technology Programme Lead• Understand cross channel benefits• Work with HR (Business and Technology) to ensure no duplication of business processes and technology

HSBC WPB Technology – Channels Value Stream. People Experience My Life Programme:Programme of work driven via Business Outcomes for People Experience – WPB People Experience focusses on improving the working experience of Frontline employees across both Branch and Contact Centres from the day of joining HSBC to the day of either leaving current role or leaving HSBC and has touchpoints with HR as a Global Function.BA and Agile Standards:Allocated as a Global/Lead BA across multiple Markets to establish consistent Business Analysis ways of working for all BA’s allocated including those provided via third party consultancy:• BA planning activities• Process mapping standards – People, Process, Technology (As Is and To Be states)• Requirements gathering – AGILE – Features > Epics and User Stories• JIRA hierarchy and usage standards• Ensure traceability from Business Requirements > Deployment• WPB GHCAN Jira Champion and part of Working Group establishing new ways of AGILE working across WPB Global ChannelsMy Life - Discovery:• Facilitated 121 Business Market SME's Interviews for Branch Frontline staff to understand and capture As Is state pain points/challenges/areas for improvement in the People Experience space. (Australia/Mexico/MENAT/US/Taiwan) - engagement and co-ordination with PA Consulting.• Engaged in discussions with the Global Head of People Experience to identify the scope of the My Life programme.• Contributed to output and inputs to the Business Case to gain funding.• Contributed to People Experience Employee journey mapping

HSBC Retail Business Banking- Global Originations ProgrammeProgramme for Small to Medium Business customers to create a best in class real time Onboarding and Lending Product experience across both Branch and Digital Channels.BA and Agile Standards:Allocated as a Global/Lead BA across multiple Markets to establish consistent Business Analysis ways of working for BA’s allocated to Projects from Transformation, HDS, IT and Operations/Servicing:• BA planning activities• E2e Process mapping standards – People (Customer and Staff Journeys), Process, Technology• Requirements gathering – AGILE – Features > Epics and User Stories• JIRA hierarchy and usage standards• Ensure traceability from Business Requirements > Deployment• Contribution to Customer Experience Journeys and Digital BlueprintsBA Artifacts Re-use:Allocated to Global Originations Working Group to produce a Re-use library, combining BA standards and re-usable artifacts from historical Lending and Customer Onboarding workstreams. Hands On BA:Allocated to projects to cover BA resources gaps for e2e Process mapping (As Is and To Be states):• US Branch Customer Onboarding – Integration to CDD Tool to improve efficiency of Customer Onboarding process whilst still adhering to Customer Due Diligence policies and FIM• US Branch and Digital channels for Lending Product Onboarding• BA activities planning and progress tracking• Risk/issue management

HSBC RBWM IT COO/HSBC IT Project and Portfolio MgtThe IT COO function is established in order to manage and track budgets and spend within IT. Allocated to two key initiatives:Process Improvement – Accruals process for all Product/Service Lines within RBWM IT. Improve the method of managing IT Accruals to meet regulatory standards for the submission of HSBC Financial Statement to market Regulator to meet GAAP and IAS1 standards• Establish: Approach, Scope, RAID Log, Governance/Control and PM standards to an over-running initiative that was commenced July 2016• Capture Current State and Future State processes• Produce Weekly Status Report vs baseline Plan• Produce Templates and Tools to support the Future State process and establish consistent practices • Produce User Guidelines and Training Plans for end users within IT• Implementation of Future State processOracle FUSION – RBWM Project Manager:• UK FUSION Implementation: o Review Project Delivery approach and identify post-implementation issues presented to RBWM IT as a result of non-engagement/operational impact assessment by the Projecto Identify resolution plan of action:  Gap Analysis: IT Operating Model changes required Working Party across all Global Business and Functions standard Strategic IT Operating Model across all• RBWM IT PM for engagement for future Oracle FUSION implementations to ensure Lessons Learned from UK implementation are incorporated into future plans:• Re-mit extended to cover all Global Businesses and Functions:o RBWM Technology and Application Developmento GB&M ITo Commercial Bankingo IT Securityo ITIDo IT Risko Global Standardso GPB IT• Define Future State IT Strategic Procurement Op Model• Capture Current State processes across all GB/GF’s• Define plan for each GB/GF to move from Current State to Future State• Work with GB/GF’s to ensure implementation of Future State Operating Model, capture process maps and record procedures including system procedures

HSBC RBWM IT Transformation Programme.HSBC-wide Programme to reduce costs associated with IT Delivery Services to the RBWM Global Business Line to include numerous Service Lines such as: Wealth, Insurance, Sales and Distribution, Global Standards, Retail Products, IT Risk, Self Service IT, and Customer Digital. Reducing staff costs, application costs and infrastructure costs. Allocated as a Knowledge Transfer Workstream Lead for Resource Optimisation Workstream, the objective of which is to reduce staff costs by reducing staff numbers in high cost locations (UK/US/Canada/Malaysia) and recruiting new resources to cover these positions in technology hubs in lower cost locations (China/India/Poland). • Project Management of Knowledge Transfer between high cost and low cost location Technology Hubs• Establish Knowledge Transfer Planning and Delivery process – consistent standards across all Service Lines within RBWM, whilst meeting Programme standards and audit requirements• Establish Knowledge Transfer Planning and Delivery progress tracking Dashboards for Programme and Executive Board submission to provide progress transparency• Delivery Knowledge Transfer Planning and Delivery process training to all Sending and Receiving Managers across North America, Europe and Asia• Work with Sending and Receiving Managers to produce Knowledge Transfer Plans and Detailed Training Schedules required to ensure new recruits received appropriate specialist training for Testing, Business Analysis, Project/Programme Management and Development roles• Track Knowledge Transfer Delivery vs baselined Training Schedules and produce weekly Programme/Executive Board progress dashboard• Risk and Issue Management• Change Request impact assessment• Relationship Management with Service Line Heads and Sending/Receiving Manager across North America, Europe and Asia• Work with Service Line Lead to manage scope for positions identified as being in scope for migration

Allocated to a global cross-jurisdictional EBilling and Matter Management project within the Group Legal function. The Project's objective is to implement a Global EBilling and Legal Matter Management solution with a focus on cost-reductions via process improvements and efficiencies:- Definition of Business requirements - Production of As Is and To Be Process Maps- Contribute to the production of Future State Target Operating Model- Early identification of quality issues as well as potential risks to service or performance and timely, pro-active response - Building of effective relationships with development teams, third party suppliers and Business partners - Use of HSBC's Business Transformation Framework (BTF) - Plan for and participate in UAT  - Support and coordination of User Training  - Articulating and translating complex information in a clear, meaningful and structured way - Risk and Issue management- Plan Business Analysis activities and track progress vs baseline

Allocated to a global cross-jurisdiction Regulatory Reporting programme to improve the current defect management process ensuring consistent practices for over 300 test managers, test analysts, developers, business analysts and Project Managers to increase effectiveness and efficiency of defect management. The Programme delivery approach is broken down into multiple testing workstreams with a phased release delivery approach applied based on delivery dates driven by jurisdictional regulatory bodies:o Document defect lifecycle statuses capturing roles and responsibilitieso Document training materials for ALM usageo Document defect management QA process and ensure adherence to standardso Review ALM global defect templateo Produce Defect Mgt and ALM process improvement log – continual process improvemento Ensure the quality of data captured within defects raised• Re-mit of role extended to include test process improvement, ensuring ALM is used effectively and consistently across all testing, development and business analysis workstreams:o Align usage of all ALM modules to ensure defect progress, test execution progress metrics, test completion reports and Project Implementation Reports are consistently applied across multiple testing workstreams.o Improve use of Release Management moduleo Improve use of Requirement Management moduleo Improve use of Test Plan moduleo Improve use of Test Lab moduleo Improve use of data extraction and reporting

Test Manager allocated to a programme with the objective to demise an AS400 front office investment management system and migrate to a vendor supplied Accounting and Valuation system enabling HSBC Securities Service to provide Fund Services (Trade Processing, Accounting and Valuation, Client Reporting, Fund Performance, Cash Forecasting and Management Information) to HSBC’s Asset Management Group.Responsibilities:• At the point of joining the Programme, it had been in-flight for over two years, over-running timeline and budget. My key responsibility is to establish controls and quality from a testing perspective, whilst focussing on delivering a product that is fit for business purpose• Establish positive working relationship between the Programme and the client, and also between the Testing workstream and all Project workstreams: IT, AMG and Fund Services business entities, Operational Readiness, Implementation, Trade Processing, Data Delivery• Manage test scope and coverage (risk based test management), test scenario identification, test data identification• Manage test script production: Onshore and offshore test analysts• Manage production of daily test schedules• Manage identification of test environment requirements• Manage use of Quality Centre to Programme standards• Establish quality gate checks between test stages• Establish defect management process including roles and responsibilities• Establish Requirements Change Management Process to ensure impact to testing is included• Establish requirements traceability from requirements to design to functional specification to test scripts• Establish Release Management and test environment management process• Manage and track test execution progress Onshore and offshore test analysts• Manage and track defects to resolution• Provide and present monthly Testing workstream updates to Programme Steering Committee

IT Test Manager allocated to multiple IT projects, delivering IT elements (COTS) for programmes of work across the airport, focussing on improving the passenger journey as well as implementation of back office solutions.Key Responsibilities:•Engage with Projects, identifying the test management services required specifically for the Project needs•Produce Test Approach and Test Plans for Vendor off-site testing, on-site SIT, UAT, OAT•Manage quality of vendor delivery•Identify test analyst requirements and engage with resource supplier to engage test analysts early in project lifecycle•Manage test scope (risk based test management), test scenario identification, test data identification•Manage test script production•Manage production of daily test schedules•Manage identification of test environment requirements•Manage use of Quality Centre to Programme standards•Establish quality gate checks between test stages•Establish defect management process including roles and responsibilities•Establish Requirements Change Management Process to ensure impact to testing is included•Establish requirements traceability from requirements to design to functional specification to test scripts•Establish SLA’s for testing with third party vendors•Establish Release Management and test environment management process•Manage and track test execution progress•Manage and track defects to resolutionContribute to Gatwick Test Improvement Programme

Global Test Manager within the Global Finance Test function, allocated to a Programme of projects delivering both tactical and strategic solutions to improve Finance Reporting processes globally with a Programme budget of over $57 million. The Programme is a combination of projects delivering system and business process improvements to over 3000 users within Group and Regional Finance departments.Key Responsibilities:•Produce GFT Engagement Plan identifying GFT services to be provided for each individual Project•Produce Test Strategies and Test Plans for SIT and UAT •Hands-on test management of SIT:o Recruit and manage team of testers both onshore and offshore for GFT, allocated to SIT test preparation and execution activitieso Manage test scope (risk based test management), test scenario identification, test data identificationo Manage test script productiono Manage automation of manual test scriptso Manage production of daily test scheduleso Manage identification of test environment requirementso Manage use of Quality Centre to Programme standardso Establish defect management processo Establish Requirements Change Management Process to ensure impact to testing is includedo Establish requirements traceability from Requirements to design to functional specification to test scriptso Establish Release Management and test environment management processo Manage and track test execution progresso Manage and track defects to resolutiono Establish Quality Gates/Acceptance Criteria •Provide Test Management Consultancy and oversight for OAT, Performance Testing, UAT and Business Process Testing•Allocate GFT support resources for UAT, including Quality Centre co-ordinator•Key stakeholder relationship managementTesting Standards Specialist:As a Testing Standards Specialist, worked on a number of initiatives to implement a structured test planning & execution process and improve the quality of testing within the department

Project Manager, Investment Administration:Allocated as a Project Manager on multiple Projects: to implement a straight through processing pricing and fund valuation tool; implement a departmental intranet site; multiple product fund launches; champion the use of standard PRINCE-based Project Management Methodology. •Produce Business case – cost/benefit analysis/Return of Investment. Review for viability•Project Planning & estimation•Project Definition, Communication and Quality Planning•Resource Planning•Work Breakdown Structure/Task Planning and estimation•Cost and Budget Planning•Key Milestones, Schedule and Stage Planning•Assumptions and Dependencies Identification•Progress Tracking/Earned Value – Planned vs Actuals•Risk and issue management, resolution and escalation via Steering Committee and Sponsor•Requirements management and change control•Chair Steering Committee meetings•Quality Gate management•Progress tracking and reporting•Effective communication with key senior stakeholders to manage expectations and impacts of change•Mentor junior Project Managers•Champion Project Management best practicesTesting Best Practice Manager, Investment Administration:As a Testing Best Practice Manager, worked on a number of initiatives to implement a structured test planning & execution process and improve the quality of testing within the departmentTest Manager, Investment Administration:Allocated as the test manager of the high profile derivatives strategic solution program, across multiple FIL departments managing a team of up to 15 testers

Senior Process Consultant:Project Management Process Build Implementation and Coaching Corporate driven initiative for the European Region to build and implement a CMM compliant Project Process. Worked on the initiative gathering ‘best of breed’ project process practices, gap analysis, design and construct the new Project Process, ensure CMM compliancy, implement Project Process via a phased release method across all Projects within IT, including establishing a central Project Office. Quality Assurance Process Build and Implementation: Built and implemented a CMM compliant Quality Assurance process, the purpose of which is to ensure that all Projects within the IT department are being managed in accordance with Corporate policies, standards and procedures, including Offshore Projects. Senior Quality Assurance Analyst:As a Senior Quality Assurance Analyst, was assigned to a number of Projects with-in a multi-Project, multi-platform IT environment to undertake Quality Assurance on adherence to process throughout the Projects’ Lifecycle.Senior Test Consultant:Implemented a structured test planning process throughout the multi-Project IT environment. Provided in-depth Test Planning and Strategy consultancy for all IT Projects affecting distributed, mainframe and web-enabled environmentsIntranet Content Editor:Responsible for the daily update of content on the TDD intranet site, using Interwoven Teamsite. Designed, built and implemented a Release Management process to manage and control process updates.

Worked on an IT Project where the scope was to deliver an in-house built Global Custody system using workflow and straight through processing as a Test Manager of a User Acceptance Test team of up to 15 testers at any one time. Test environments used were Oracle RDBMS 7.3 Oracle Forms on a Windows NT4 network. Main responsibilities:•Built User Acceptance Testing team, testing strategy for the IT dept, and implemented testing processes•Attended Business Analysis & Design/Development Reviews, recommending changes to technical workflow processes in order that the functionality fully met the Business Requirements •Produced working test plans for script preparation & execution, taking into account contingency for re-testing failures for each phased system release•Test execution, raise defects using PVCS Tracker defect logging application and re-test•Assess workloads, and identify testing resource required per multi-Project workstream•Provided testing results to Project Management and attended daily/weekly Project Management meetings during UAT•Monitor testing failures on a daily basis, reviewed & prioritised outstanding bugs •Authorise phased release of fixed bugs to test environment for re-test, and subsequent regression testing•Allocate re-test of fixed bugs to team•Impact assessed any outstanding bugs prior to Live Implementation, and how these would affect the day to day work of the Live Users•Co-ordinated Live Implementation for each phased release•Produced User Acceptance Testing sign-off documentation•Recommendations made to the Manager of the Live Team as to what the Business Acceptance Criteria should be•Assessment of potential automated testing tools•Interview temporary tester candidates•Contributed to Test Team members’ annual appraisals

Withholding Tax SupervisorDividends SupervisorCommunications Room Supervisor