Andrea S. Ortiz Email & Phone Number

Working with the Department for Education on a private Beta for a service due to go live in UK schools in 2025.

Working with user researchers and data specialists to understand the needs of users and improve the data exchange between the department and organisations that receive support.

United Kingdom

Identifying, mapping and documenting user needs.Creating and reviewing content at all stages of the end-to-end user journey.Working with researchers and using insights to create designs.Working with stakeholders to fulfil briefs and achieve objectives.

Project commissioned by DLUHC with a focus on enhancing the matching process for community sponsorship. Our goal was to meet the unique needs of charities involved which we uncovered though user research.I designed the app for charities to find refugee families fleeing Afghanistan which are eligible for the community sponsorship scheme. I worked with a Microsoft expert to build an app on PowerApps from my designs to be tested before going live.Outcomes: wireframes and prototypes, service maps, user testing, app

Working with DLUHC to understand the 'as-is' journey and create a 'to-be' journey for users in the building safety industry. Assisted with user research, interviewed stakeholders and facilitated sessions to produce maps, storyboards and recommendations for DLUHC around building safety.

Outcomes: defined problem, identified pain points and user needs, user testing and a service management strategy with clear steps to follow and tool recommendations. Prototype concept to explore further in Alpha.An eight-week discovery to understand the needs of GDS departments when they carry out service management. We collaborated across workstreams to make sure we were always in line with the overall project aim which was to understand ‘horizontal elements of GDS - cyber security, professions and central tools/service management'.

Outcomes: defined problem, identified pain points and user needs. Service map and prototype concept to explore further in Alpha.A five sprint discovery to understand the needs of people in the private renting sector facing the possibility of eviction.

Iteratively designing a new website for SiSTEM, to increase engagement.Outcomes: high fidelity interactive prototype, defined user needs, a design system, website architecture, consistent design and recommendations on next steps, including User Research and accessibility considerationsThe main user need for the target users was to stay connected with SiSTEM.SiSTEM is a platform which connects women in STEM and their aim was to have a central space for users/their community to keep in touch and up to date with SiSTEM.

London, England, United Kingdom

I provide support on digital strategy and diversity and inclusion. The non-profit company is dedicated to championing actors from underrepresented communities.

London, United Kingdom

Digital communication with a focus on content design, digital marketing and social media. Clients ranging from arts organisations, charities and private individuals.SEO, community engagement, copywriting, content production, editing, publishing, social listening.

London, England, United Kingdom

Delivering workshops to recent graduates building careers in entertainment. Topics: brand building, digital marketing and social media.

London, United Kingdom

Grew the social channels from under 100 followers to 1000+ in a quarter and doubled engagement from the previous festival.Google Adwords, press releases, newsletters, proof reading, drafting copy. Instagram, Facebook, Twitter, Mailchimp, Eventbrite, Microsoft packageSkills – PR, Marketing, Advertising, Event coordination, Social media, Spanish

Google Ux Design Professional Certificate, Ux Design, Professional

Foundations of User Experience (UX) Design Start the UX Design Process: Empathize, Define, and Ideate Build Wireframes and LowFidelity.

Bachelor Of Laws (Llb)

Activities and Societies: Mentor at Clyde & Co PASS Mentor scheme, events coordinator at the India Society, Southampton University Ski.

Professional Diploma In Digital Marketing, Marketing, Level 5

Activities and Societies: - Digital Marketing Foundations - Website Optimization - Content Marketing - Social Media Marketing - SEO - Paid.

User Experience Design Essentials - Adobe Xd Ui Ux Design, Adobe Ux

Intensive course to build a foundation in UX/UI Design and the Adobe XD program. Video lectures combined with practical tasks and peer.

Foundation In Content Design, Content Design

https://app.kajabi.com/certificates/bc401045