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Andrea Schaefer is listed as Digital Product Owner | Guest Experience Technology | Driving Innovation with Digital Solutions at H World International, based in Cologne, North Rhine-Westphalia, Germany. AeroLeads shows a matched LinkedIn profile for Andrea Schaefer.
Andrea Schaefer previously worked as Senior Expert Guest Experience Technology at H World International and Expert Implementation Team at H World International. Andrea Schaefer holds Betriebswirt, Hospitality Administration/Management from Deutsche Hotelakademie.
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Senior Expert in Guest Experience Technology and Product Owner for a digital check-in kiosk with a proven track record in delivering innovative solutions and driving digital transformation in hospitality. Skilled in defining product requirements, managing stakeholders, and optimizing processes to enhance service quality. Achievements include implementing a digital check-in kiosk across 65 hotels, boosting digital check-in ratio to up to 35%. Certified Requirements Engineer (IREB) with strong proficiency in Agile development and IT service management. Known for user-centric solutions and thriving in dynamic environments. Ready to leverage technical insight and customer focus to drive business success.
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In my current role, I focus on requirements engineering, user acceptance testing, and the approval of software developments for a digital check-in solution for hotels. My duties also include the rollout coordination and implementation.
Köln, Nordrhein-Westfalen, Deutschland
As part of the Implementation Team, my responsibilities included product development, focusing on requirements engineering and user acceptance testing. I also provided support as part of the response team. Additionally, I managed product implementation in hotels, conducted training sessions for hotel staff, and created training materials and manuals.
Düsseldorf, Nordrhein-Westfalen, Deutschland
Customer acquisition and existing customer support
Supported the Reservations Manager for three hotels, focusing on group reservations. Key responsibilities included: Managing and coordinating group reservations, communicating with clients to provide tailored booking solutions, monitoring room availability to optimize occupancy, collaborating with sales and marketing to promote group bookings and ensuring excellent customer service and client satisfaction.
Köln, Nordrhein-Westfalen, Deutschland
Köln, Nordrhein-Westfalen, Deutschland
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Andrea Schaefer works for H World International.
Andrea Schaefer is listed as Digital Product Owner | Guest Experience Technology | Driving Innovation with Digital Solutions at H World International.
Andrea Schaefer is based in Cologne, North Rhine-Westphalia, Germany while working with H World International.
Andrea Schaefer has worked for H World International, Propertyhead Gmbh, and Dorint Hotels & Resorts – Essential By Dorint.
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Andrea Schaefer holds Betriebswirt, Hospitality Administration/Management from Deutsche Hotelakademie.
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