Assistant Manager Of Operations
Current~Interpret company policy, resolve procedural questions referred by Tellers or BSR's, making decisions to deviate from policy to provide equitable service to customers while maintaining a focus on branch profitability. Serve as a resource to all bank personnel when dealing with difficult situations and transactions.~Consult with customers on specific account needs; convey all rates, service charges, and restrictions.~Support and promptly implement TCF products and services by participating in telemarketing or direct mail promotional programs.~Communicate policies and procedures to personnel ensuring consistent implementation. Establish, maintain and review accuracy of control records.~Maintain security measures and vault requirements established by management. Ensure personnel follow ID guidelines.~Supervise the work of tellers and other branch staff, provide on the job training and work direction and feedback, schedule personnel to ensure departments are optimally staffed, initiate disciplinary action as necessary, assess productivity, and prepare and conduct objective performance appraisals as scheduled.~Investigate and resolve special account inquires including legal transactions requiring coordination with legal council, internal support departments, outside attorneys and regular customers.~Effectively manage the department while adhering to corporate, legal and regulatory compliance requirements.
