Performing partial duty as both Business Analyst and Scrum Master for the Transaction Processing Team.

Member of the Transactions Processing Team, supporting the daily processing of over 24,000,000 transactions per year.. • Responsible for gathering requirements for numerous large complex systems across multiple multi-department & multi-divisional stakeholders• Act in the Product Owner role in all agile ceremonies where the Product Owner was unavailable• Manage, route and report on emergency issues for the Platform consisting of 4 teams.• Groom, augment and sequence the backlog while managing stakeholder expectations and reflecting their priorities where necessary.• Support and enhance the payment processing system and the various platforms which utilize and/or consume these services and systems.• Work closely with business partners both internal and external to ensure requirements are met and completed.• Work in sprints utilizing Agile methodology, creating user stories and epics as needed. Work closely with business partners both internal and external to ensure requirements are met and completed.

• Worked closely with development team, business analysts, project managers, solution architects, end users, and multiple divisions, in addition to 3rd party vendors to ensure QA testing replicated production for operational and project initiatives. • Created strategic test plans encompassing front end and back end testing. Along with UAT and end user training and support.• Performed a Lead QA role on several major projects including but not limited to: o Tributes System Re-engineering, with a Project focus of to improve back-end fulfillment processes, donor experience, reporting and promotional efforts -The project stabilization allowed new features to be implemented and the Tributes Project surpassed $20 million in gross revenue for the first time ever.o Additional Tributes Projects included moving the Tributes functionality into Salesforce. These extensive changes contributed to the Tribute Holiday Campaign seeing an increase in FY17 over FY16 by 55%.o Cell & Text Messaging Project which was to collect, store, and access donors’ permission to contact via phone or text message. The project also developed policies and procedures to ensure that texting and cell phones are only used in ways that protect or enhance St. Jude’s reputation along with the donor experience. Project nominated for ALSAC One Vision Quarterly Award.o Partners in Hope Pledge Pay website, partnersinhope.org. A new website which allowed donors to manage their preferences and manage their account for the first time. This project was nominated and won the internal ALSAC One Vision Quarterly Award for FY13 1st quarter.o Worked on the Unica project which converted the Hopeline email from a manual job to a weekly automated email. This project was nominated and won the internal ALSAC One Vision Quarterly Award for FY14 2nd quarter.o Apple Pay implemented into production with a one week turnaround time. Announced on Apple.com and Fortune.com November 2016.

• Led the liaison between stakeholders and IT Project teams.• Authored scope documents introducing new functionality to website while maintaining integrity of existing functionality.• Research, write, and edit content for websites. Research included legal approvals and verification of continuity throughout all sites.• Responsible for Hilton mobile websites maintenance and introduction of new wireless functionality.• Submit and prioritize change requests and enhancements to IT PM for web releases. • Focus on site performance, system and release administration and continuity of the websites. Work closely with the brands, Hilton call centers, vendors, development team, creative team, product groups and Quality Assurance to deliver quality website products.• Serve as escalation point for technical issues routed through Internet Customer Care, the business, or the brands with new functionality or issues with online reservation bookings. Critical and time sensitive due to the amount of revenue potentially lost with every downtime moment. Work with website developers to execute a quick and appropriate solution. • Managed implementation and continued maintenance of the Suite Selection Program to www.homewoodsuites.com. This was the hotel industry’s first interactive room selection tool which was designed to give guests full control when checking in online. This was voted #2 in the Information Week 500 for 2008.• Integral part of Hilton’s Request Upon ArrivalTM Service, phase II online. Generated additional revenue of over $926,000 during the initial 8 month release for the Hilton brand

• Lead Quality Assurance Analyst for Hilton’s Kiosk Airline Boarding Pass Project which was featured in USA Today, March 2006 and also won the Arthur Frommer’s Budget Travel magazine 2006 Extra Mile Award.• Lead QA for the Hilton Kiosk project which received 2nd place at the Kiosk.com Annual Interactive Kiosk Excellence Awards (2004). This was the original kiosk check in and the beginning of the e-check in projects.• Lead Quality Assurance Analyst for Hilton’s first international deployment. Supervised staff of twenty. The globalization project included currency conversion, country specific tax requirements, and expanded guest information collection to meet government regulations.• Project Management of Quality Assurance application release testing. • Defect Management of code to ensure urgent issues addressed and resolved prior to code release. Attend Defect Triage meetings and provide status updates to senior management. • Ensured new software met business requirements and development specifications through controlled testing.• Discovered, analyzed and documented software errors using The Mercury Suite of Tools.• Developed, published, and implemented test plans.• Worked collectively with various teams including product definition, development, QA, architecture, training, reservations, and deployment, as well as business clients and various vendors.• Performed black box, unit, regression, and load testing in addition to onsite testing during deployments.

• Responsible for the setup/startup of the statistics division in Jackson TN.• Maintained statistics provided by all West Tennessee Law Enforcement Agencies.• Conducted on-site audits of agencies to ensure accuracy of data. Data reviewed for classification errors.• Corrected and final data was sent to the Federal Bureau of Investigation for national crime statistics reporting.