Andrea Serpas Email & Phone Number

Eden Prairie , Mn, Us

San Diego, Ca, Us

Eden Prairie , Mn, Us

Us

Processed Claims/Referral in compliance with agreements/SOPs. Entered/collected all paperwork needed: notes, reports, prescriptions for timely billing submissions. Prepared medical reports, letters for providers/carriers, requested auth's, worked on denials/appeals. Did calculations/cost saving reports for customers. System update daily. Scheduled delivery of equipment, transportation, interpretation, clinicians as approved by the carriers/doctors. Reviewed Stips awards or C&R’s to comply with approved services.Performed administrative functions/supported staff. Handled calendars for appointments/conferences scheduling, incoming/outgoing phone calls, filing records, taking MOM, completing bullet point presentation, receiving/responding to mail/email, faxing, printing ,scanning. Managed all SAP effectively. Proficient management skills able to resolve situations for external/internal parties. Planned, updated and organized events.Served as a SME/resource for the team, leaders and other depts. Assisted/Coordinated recruiting activities: job-postings, pre-screening, interviewing, job offers. Supported HR partners programs: compensation, classifications, benefits, WC claims, OSHA rules and office organizational development. Prepared packets for hiring and training/entered all data in HRIS. Managed the hiring and application flow. I provided administrative assistance with workers compensation reporting, benefits and enrollment. Ensured overall compliance with candidates qualifications, trainings and licensing. Followed HIPPA and PHI laws and assisted with FMLA process.Capable and supported Workforce Management system with my team associates. Lead by example through team building with utmost excellence in conduct and communicated with confident assurance, speaking as a hands-on leader. Boosted team performance with enhanced employee evaluation processes. Completed 7-12 performance reviews each quarter, offering praise and recommendations for improvement.

Handled 35-45 workers compensation referrals processing durable medical equipment deliveries to the injured workers homes and or hospitals as well as home health. I was dedicated to specific insurances that were uniquely managed as high top customers to provide a high-level of customer service. Worked with UR departments for benefits and decisions of healthcare.Managed a combination of workers compensation and personal injury cases. As a team leader, I established open and professional relationships with team members which helped resolve issues and conflicts quickly and performed office administration tasks and office management following OSHA and Workers compensation laws and rules. Assisted various business groups with document organization and dissemination during acquisitions and supported daily operational functions.

Performed reception or front office duties and performed office administration tasks. Responded to customer requests by telephone and email. Researched and updated all required materials needed for firm and partners associated with the workers compensation insurances and or attorneys.Assisted various business groups with document organization and dissemination during acquisitions and supported daily operational functions.Copied, logged and scanned supporting documentation. Verified data integrity and accuracy.Entered details such as payments, account information and call logs into the computer system and planned the delivery schedule for our Equipment technician patient deliveries.

Performed all tasks and duties of a front office and retail store. Engaging in the Sales of electronics. Customer Service in retail and wholesale departments.Associated in the shipping and receiving department as well as in the areas of importing and exporting products internationally by freight companies. Worked and Scheduled trade shows in CA and in NV.