Andrea Settimi Email & Phone Number

A Customer Experience and Operations Manager with a successful track record of driving teams to create meaningful, impactful and memorable customer experiences with joy. Seasoned with eight years experience in e-commerce, training and developing effective teams and working with cross-functional departments to achieve the growth goals of the business. Possessing a keen ability to identify, address and innovatively resolve operational inefficiencies and enhance customer journeys. Using data-analysis of KPIs to make strategic decisions and best develop the roadmap to deliver and exceed customer expectations and needs. Dependable leader that empowers staff to succeed through building trustworthy professional relationships and by fostering an encouraging and supportive working environment.

Listed skills include Customer Service, Social Media, Microsoft Office, Teamwork, and 6 others.