Andrea Sgroi Email and Phone Number

Manager and Trainer expert in favoring Identity, Interdependence and Productivity.From Warehouse Worker to Company Manager, the consolidated international experience was gained entirely on-the-field, in a significant professional path demonstrated by relevant results obtained in Europe and Japan.In a SYSTEMIC VISION of Customer Journey and Customer Satisfaction, the focus is on the Value of Human Relationships and the Quality of Service, in a natural expectation of coherence between the experience proposed online and the experience lived in stores."Although technological innovation has certainly changed the commercial dynamics of sales, it is still the People directly involved who make the difference, responsible for carrying out the appropriate action, at the right time and in the most functional way for the entire Organization.The Effectiveness of any STRATEGY depends much more on the Operational and Decision-Making skills of those who implement it, than on the strategy itself".ACADEMY PROJECT My interest is aimed at COMPANIES willing to collaborate on a training project, initially intended for the development of "Academy" Stores/Outlets, and subsequently for the generation of a Service related to them.👉🏼In-Store EXPERIENTIAL LEARNING: a pragmatic learning program, aimed at enhancing People, Location and Product by adopting functional strategies for the Productivity of the stores and the development of maximum Potential in the Teams, characterized by Awareness, Passion and Know-How. (IN-STORE TRAINING and ON-THE-JOB COACHING)🎯ONE SHOP PARTNERSHIP is a PILOT TEST that offers the opportunity to:✅use the Location of a store in difficulty, being able to enhance its Resources and Potential, and at the same time evaluate the Effectiveness of the Program ✅measure Performance and Results aligned with specific and personalized parameters, and at the same time define functional Guidelines for the whole network ✅ train staff capable of adapting, integrating and being efficient in any context ✅developing intuition and speed of execution, using the reference KPI's in a pragmatic way, and adopting practical and functional "visual marketing" ✅strengthening the corporate identity, generating Awareness, Trust and Motivation throughout the Environment, developing Autonomy and Responsibility in the Team, generating Result-oriented Operation⚠️When you're not performing, doing always the same things you'll get only the same results!