Hilton Garden Inn and Home2 Suites Hamilton Place

Hilton Garden Inn Hamilton Place

Responsibilities include:Managing a $5 million dollar budget / forecast /P&LOwner and Asset Manager relationsExecution of onsite meeting and banquets for 3000 square feet of meeting space.Recruiting, hiring, orientation, discipline and performance reviews of 50+ associates/supervisors.Managing payroll, scheduling and labor costs.Purchasing of operational inventory and supplies.Accounts Payable and Accounts receivable.Guest relations/guest experiences.100% compliance with Hilton and Sage auditing standards in every department.Nominated for the 2019 Sage Hospitality Rookie GM of the Year Award.

Responsible for ensuring that all aspects of the hotel operate to maximize sales, guest satisfaction, associate satisfaction, and profit in the absence of a permanent General Manager.

 Responsible for leading front office, housekeeping and food and beverage departments in meeting and exceeding established goals in top line sales, GSS and performance standards. Responsible for leading the execution of onsite meeting and banquets for 3000 square feet of meeting space. Responsible for the recruitment, hiring, orientation, discipline and performance reviews of 28+ associates/supervisors, with the goal of developing leadership, culture and growth. Accountable for managing payroll, scheduling and forecasting on a POR basis to ensure labor costs are in line or under budget.  Efficient in purchasing and maintaining operational inventory and supplies in front office and food and beverage departments according to set budgets, as well as coding and approving of Accounts Payable and Receivable.  Responsible for guest relations and follow up of guest experiences. Accountable for ensuring 100% compliance with Marriott and White Lodging auditing standards in every department.  Guided property through a complete renovation while maintaining OSAT scores in top 13% of brand. Q4-2012 Oversaw the installation and opening of a new restaurant on property, including hiring, training, leadership and implementation of best practices -Q1 2013 Awarded the Marriott Silver Award for increasing YOY in GSS OSAT from top 35% of brand in 2012 to top 13% in 2013.  Achieved #1 ranking on STAR report for June through December 2014 against a natural rank of #2, exceeding in ADR, Occupancy and RevPar goals. Assisted with the successful acquisition of RI/CY Houston Downtown into the WLS portfolio. Nominated for the 2013 White Lodging Select Service Rooms Manager of the Year Award. Awarded White Lodging ‘Excalibur Award’ for outstanding guest focus, employee relations and profitability. Q4 2013, Q2 2014, Q3 2014