Andrea S. Email & Phone Number

Berlin, Germany

Berlino, Germania

- Handle difficult customer situations as well as the communication for customer-related complaints coming from different internal and external sources (special requests, authorities/regulators and dispute platforms);- Familiar with European regulations, such as Data Protection, AML, KYC, Payment Regulations and Consumer Protection; - Ensure smoother complaint handling and avoid unnecessary escalation of complaints by providing an indisputable service in a timely, proactive and professional manner in line with regulatory requirements; - Support our internal teams, e.g. Customer Service, Banking Operations and Product to continuous improve our product and services by providing appropriate feedback in a structure and analytical manner;-Support in strengthening the complaints handling process in the Italian market.

Berlino, Germania

- Identify and mitigate fraud activity, monitor and review high risk transactions, review transaction reports for trending analysis and fraud mitigation, interact with external and internal customers to champion fraud policies and procedures.- Ensure confidentiality of all information collected during investigation.- Determine existing fraud trends by analyzing accounts and transaction patterns.- Identify system improvements to prevent fraudulent activities.

Berlino, Germania

- Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc-- Providing accurate, valid, and complete information by using the right tools, methods, and processes.- Ensuring a high level of customer service and a positive guest experience.

Berlino, Germania

- Top performer,Overachieved monthly set targets (20% conversion rate, average GMV 30k - 40k);- Acquisition of new customer through inbound calling and e-mails;- Quotations drafting through software Backend and Salesforce;- Handling and resolving any complaints or concerns from customers; - Perfect knowledge of product, market, and sales strategy;- Working on training new company employees;- Involved in recruiting new team members.

Berlino, Germania

- Helping to build and manage a network of cooperative and collaborative partnerships with external companies;- Leading negotiations with potential new partners and spot new opportunities with existing partner;- Managing and monitoring all partner-related activities and work closely with them;- Contracts supervision: analysis and control to make sure that all the procedures and regulations are respected by the partners;- Facilitate the Onboarding process of new partners to maximize their performances.

Prato, Italia

Led a 5-persons team in a big outsourcing company, working mainly for Equitalia (Italian Revenue Agency), providing informations and assistance to taxpayers, including via electronic means and services to facilitate the typical activities undertaken when making tax payments; over the years i have fullfilled other internal roles always related with customer assistance in the field of Online Banking (Findomestic, Unicredit, Credito Valtellinese), Automotive (Leasys, Savarent) and Energy Service (Estra S.p.a. Gas & Luce).Main activities and responsibilities:▪ Leading or supervising a team of customer service staff;▪ Investigating and solving customers' problems, which may be complex or long-standing problems;▪ Communicating courteously with customers by telephone, email, letter and face to face;▪ Allocating jobs and workloads to individual staff members based on their ability.▪ Data Entry activity (SAP);▪ Meeting with managers to discuss possible improvements to customer service;

Florence Area, Italy

Legal secretary providing lawyers with direct assistance, such as helping with research for cases, gathering necessary documents for trials and submitting paperwork to courthouses;- Preparing documents, including legal briefs, court subpoenas, spreadsheets and other office-related letters;- Organizing and maintaining all legal files kept on-site, also electronic-filing databases;- Scheduling client appointments, answering calls, taking notes during legal meetings and maintaining the firm's legal research references.

Master Degree In Law

Master degree in international labour law

Diploma Di Maturità Classica