- Tasked with establishing the client success department and hiring and training 9 Client Success Managers in a hybrid work environment- Drove client adoption and usage through proactive engagement focused on clients with month-over-month drops in usage of 25% or more- Led team in achieving an NPS score of 44 and a CSAT score of 85%- Designed and executed new client implementation process resulting in time-to-ARR reduction from 73 days to 15, with simultaneous implementation of 200+ accounts- Orchestrated client success team to secure $500,000+ in upsells from existing clients- Coordinated a team to develop an in depth 85-topic product glossary and 8 walkthrough videos for new client offerings, resulting in decreased client resolution time- Sustained renewal rate of 92% or above across 2.5 consecutive years- Zero CSM turnover during tenure- Received the President's Award in January 2022 for auditing 400+ contracts for accuracy and recovering lost profit due to inaccuracies.- Promoted within 5 months

- Operated as the lead point of contact for any and all matters specific to assigned accounts while building and maintaining strong, long-lasting customer relationships- Oversaw customer account management, including negotiating contracts and agreements to maximize profit- One of two Account Executives who executed live client chat, decreasing client escalations

- Owned team quota and led the BDR team to achieve 119% to goal in qualified demos scheduled for Q1FY22- Built and maintained playbook materials to communicate team process, objectives and results to leadership and cross-functional teams- Sat on BDR prospecting calls and delivered real-time feedback- Ran bi-weekly huddles, offering coaching to our BDRs in skills essential to their role: organization, effective targeting and sales tactics, empathy for customers, objection handling, buyer types, cold call best practices, etc.

- Promoted to AE-2 after six months - Demonstrated expertise in customer account management, skillfully negotiating contracts and agreements to optimize company profitability- $419,000 in annual revenue, exceeding required quota for each quarter- Selected as one of two Account Executives to represent the company at the International Builders Show in Las Vegas, resulting in sales exceeding $1,000,000

- Demonstrated exceptional sales management abilities, leading to the attainment of growth targets set forth by leadership- Orchestrated the performance of a dynamic sales team, overseeing all aspects of objective setting, coaching, and performance evaluation- Collaborated with cross-functional teams to formulate and implement strategies aimed at cultivating and sustaining robust client relationships- Produced accurate and comprehensive sales reports and forecasts, providing valuable insights to the management team across four national offices

- Initiated proactive communication with over 75 prospects daily, creating consistent opportunities for generating sales leads- Initial point of contact for new business prospects, efficiently assessing their needs and strategically outlining the subsequent steps in the sales process

Taught math and science to 150+ fifth graders at Bellevue Middle School where we covered Life, Earth, and Physical Science topics. My goal as a teacher at Bellevue was to plan, organize and implement an appropriate instructional program in a learning environment that guides and encourages students to develop and fulfill their academic potential.

Nashville Teaching Fellows is a highly selective program that trains accomplished professionals and recent college graduates to become high-impact teachers in schools serving high-need students throughout the Metro Nashville area.

Interned in the Indianapolis office of Teach For America. While at work with TFA I traveled to many Indianapolis Public schools and shadowed current Teach For America teachers. Classes ranged from first grade through high school. While in the office I successfully learned to write and propose grants. One of which was approved and awarded Teach For America to help with their next fiscal year's finances.