Andrea Snyder Email & Phone Number

Denver, CO, US

Denver, Colorado

Denver, Colorado

• Managed 25+ customers worldwide, including capitalizing on growth opportunities and measuring the ongoing success within existing client base.
• Played role in change management of product and platform functionality by positioning clients and development team members side by side for project requirements and product functionality sessions.
• Strengthened customer partnerships by engaging clients with proactive value-added services and care.
• Secured multi-year renewal maintenance contracts by liaising between sales teams and customers.

• Managed international client base comprised of 10 customers.
• Facilitated weekly, monthly, and annual KPI reporting meetings with clients and vendors to ensure clients' SLAs were met.
• Managed 4 vendors worldwide for fully outsourced company software product; served as point of contact for all customer and vendor interactions.
• Spearheaded vendor contract negotiations, resulting in increased product line profit margin and reduced revenue share with vendors.
• Implemented a customer and vendor maintenance contract review and renewal leading to $100K in annual savings.
• Participated in business requirement sessions between vendors, clients, and internal development teams, which resulted in company revenue from customer funded change request product enhancement and professional service.

• Served as key member of internal staff/team responsible for roll out of new GUI based/front end CRM product.
• Negotiated contracts for BETA customers to roll out initial product launch.
• Collaborated with customers' subject matter experts to gather extensive business requirements for system conversions and data mappings.
• Led seamless transition from customer legacy system to CSG product while acting as customer's main point of contact for escalations, issue resolution, end to end conversion, implementation, support, and development.
• Implemented new customer systems and upgraded existing customer systems across multiple company platforms for several large telecommunication customers worldwide.

• Functioned as product Training Specialist for internal employees and external clients.
• Developed training courses specific to customer requirements and systems.
• Delivered training for multiple company software platforms and cross-trained on several products.

Bachelor Of Arts (B.A.), Elementary Education And Teaching

Bachelor Of Arts, Elementary Education With Special Education