Andrea Speck Email & Phone Number

Vaughan, Ontario, Canada

Richmond Hill, Ontario, Canada

• Conceptualized and implemented multiple SOPs for both in-house and 3PL warehouse processes• Remotely supervised 3PL's warehouse LTL operations on some of e-commerce industry's largest retail accounts• Created and implemented new procedures for tracking chargebacks, leading to reduced costs and 75.2% dispute approval rate• Optimized daily order processes for both LTL and SP programs, leading to reduced errors and increased customer satisfaction

Toronto, On

• Created shipping workflow resulting in 50% decrease in time committed to shipping and significant improvement in shipping errors• Often recognized by supervisor for completing tasks ahead of schedule and for anticipating new tasks• Independently initiated audits of consignment database and listing for accuracy

• Collaborated with team to carry out logistical requirements of new major department store account, resulting in immediate ability to fill orders and demonstrating commitment to client• Identified and implemented simple changes to shipping process resulting in 10% greater accuracy in order fulfillment• Was recognized for ability to spot errors in product and became "safetey net" before items were shipped to clients

• Initiated agent incentive program resulting in 15% increase in department's overall customer satisfaction metrics• Provided regular performance assessments and helped agents recognized opportunities for accountability• Adapted to ever changing requirements by connecting regularly with supervisors, team members and agents