Proven ability to increase sales and provide customer satisfaction in a fast paced environment by working reliably, autonomously, independently and proactively. Successfully resolves problems through active listening, flexibility and positive relationships with customers based on an understanding of product offerings, customer needs and effective use of IT and company resources. Strong time management skills coupled with a dedicated attention to company goals fosters a proactive, innovative mindset leading to the independent creation of processes that support the sales force and helps achieve company goals. An energetic, personable, flexible, detail-oriented, results driven professional with strong supervisory/management skills for on-site, on-call and voluntary staff. Career goal: To be the implementer and builder of the SOP foundations of a strong Customer Service Department for a fast paced, early stage company that is needing a pro-active team member who is an effective leader, communicator, expeditor and organizer.