Andrea Sterns Email & Phone Number

Adelaide, Australia

Norwood, South Australia

Support Consultant managing a support ticketing system for clients operating NetSuite ERP software.Role includes triage of incoming support tickets, providing help desk plus end user support, systems administration, customisations, report writing and process optimisation in NetSuite and JCurve.

Adelaide

After participating in the project team that implemented a new cloud-based business management suite, encompassing ERP / financials, CRM and ecommerce (NetSuite), I moved to the more specific role of Business Systems Coordinator where my experience in quality management systems was combined with the new knowledge about NetSuite/OpenAir.My new role consists of:• Assisting the IT Manager to maintain and troubleshoot the ERP systems for the company, including research & troubleshooting, providing support & maintenance for users • Develop documentation of systems, including training modules, quick reference guides, etc.• Assist management and staff to access information from the Company’s business systems and facilitate the creation and dissemination of suitable reports to present this• Run training sessions to share knowledge and keep staff up to date with technology changes• Identify, recommend, implement and achieve system improvements• Contribute to new document management system solutions and information flow• Contribute to solutions for strategic initiatives• Work with the Financial Accountant and senior staff to enhance and develop information systems, procedures and reports.• Ensure consistency of systems across state boundaries.• In conjunction with Executive Management, ensure the company QMS policies, procedures and forms are in accordance with the requirements of the ISO 9001:2000 • Review/develop new Work Procedures in collaboration with department managers • Assist with induction and training of personnel in quality management, systems and company requirements• Liaise with the Managing Director for matters relating to implementation of the QMS, systems anomalies, audit issues and outcomes, recommendations developed from assessments of internal reviews, audit outcomes, non-conformances, customer complaints and feedback• Facilitate QMS accreditation audits

 Report directly to both the Managing Director and Chief Executive Officer and provide a high quality of clerical, administrative and information service Maintain both of their diaries, filing, advance meeting preparation, correspondence, follow-up and other administrative support Undertake reports, research and other projects, as identified, including compiling, analysing and collating data and other information Arrange airline and other travel arrangements as required Organise conferences and other meetings and functions as required Record, collate and distribute minutes and agendas for weekly management, monthly management, Board and Shareholder meetings Coordinate the provision of building maintenance services as required, including organising trades for office refurbishments Conduct all new staff inductions Maintain and control master Quality Management System (QMS) documentation, including review and development of procedures in accordance with requirements of ISO9001 accreditation Facilitate QMS accreditation audits with independent auditors Assist CEO and department managers with coordination and preparation of letters of offer, and coordination of staff review and development programs.

Adelaide

2007WPFG was the public corporation specifically established to promote, organise and run the 2007 World Police & Fire Games, the third largest multi-sport event in the world, open to law enforcement officers and firefighters. The Corporation reported through a Board and various sub committees, to the Minister for Tourism in accordance with Public Corporations (2007 World Police & Fire Games Corporation) Regulations 2003. Prior to April 2006, the following duties were incorporated into the Executive Assistant position. Due to increased workloads, the Reception and Personal Assistant duties were developed into a separate position and appointment.Responsibilities:• Report directly to General Manager, and support functional area managers.• Provide confidential administrative and secretarial support to the 2007WPFG Board and five sub committees, including minute taking and distribution of minutes and agendas.• Liaise with Directors from the USA-based World Police & Fire Games Federation regarding international travel, accommodation, meeting arrangements, domestic travel arrangements.• Draft routine correspondence responding to enquiries from external parties.• Organise/coordinate functions and meetings as required.• Create all documentation in consultation with appropriate departments for procurement of goods/services in accordance with State Supply Board guidelines.• Maintain appropriate records management in accordance with State Records guidelines.• Maintain appropriate human resource files, including development of positions descriptions, development of interview guidelines for advertised positions and correspondence relating to applications.• Undertake reports, research and other projects, as identified, including compiling, analysing and collating data and other information.

Adelaide

Responsibilities:• Report directly to Chief Executive Officer (CEO), and support functional area managers where necessary.• Provide a comprehensive and confidential secretariat and administrative support service to the CEO, including diary management, call screening and drafting correspondence.• Arrange airline and other travel arrangements for team as required.• Undertake reports, research and other projects, as identified, including compiling, analysing and collating data and other information.• Undertake reception duties including mail handling, couriers, office consumables, etcAchievements:• Established the corporate policies and procedures based on existing documentation available through the South Australian Tourism Commission (SATC).• Compiled the tender documents for all major procurements in accordance with State Supply Board guidelines and SATC Accredited Purchasing Unit requirements.• Designed and developed templates for various standard documents, report formats and manuals for the Corporation.• Compiled the Progress Report for presentation to the World Police & Fire Games Federation, and Annual Reports for the Corporation in compliance with Government guidelines.• Coordinated the travel arrangements for staff to attend the 2005 World Police & Fire Games where the primary focus was on competitor recruitment through an expo stand in the Quebec City Convention Centre. Also coordinated the travel arrangements for the international-based World Police & Fire Games Federation directors on their numerous visits to Adelaide during 2005-2007. All flight and accommodation bookings were within budget.

Adelaide

Laubman & Pank are optometrists and providers of optical services and products through 78 stores Australia-wide. Laubman & Pank became part of the OPSM Group in May 2002. The Adelaide-based corporate offices of Laubman & Pank were closed in January 2004.Responsibilities:• Report directly to General Manager – Retail Operations, and support Marketing Manager and marketing department• Provide a high quality of clerical, administrative and information service at all times• Maintain Managers’ diaries, filing, advance preparation, correspondence, follow-up and other administrative systems to ensure timely and efficient business operations• Arrange airline and other travel arrangements• Undertake reports, research and other projects, including compiling, analysing and collating data and other information• Organise national conference and other meetings and functions as required• Record, collate and distribute minutes and agendasAchievements:• Designed and implemented more streamlined process to compile sales figures and other identified KPI from Australia-wide stores and arranged distribution of regional summaries• Researched and created rostering spreadsheet used by all stores to assist in rostering of store staff, which in the first year of implementation contributed to a saving of approximately $443,000• Designed and developed an Instruction Manual and provided training and on-going telephone support in its use• Organised national conferences for 175 delegates, including all delegate travel, timetable, social functions and all on-site co-ordination• Created a database to track training undertaken by all retail staff Australia-wide• Co-ordinated advice and support for incentive schemes for retail staff and at conclusion, compiled and prepared payroll information• Initiated and designed a standard format for weekly electronic communications to all stores • Consolidated and prepared monthly Management Report for Retail Operations division

Adelaide

The Mineral Technology Group of Amdel Ltd was a supplier and manufacturer of nucleonic instrumentation to the mining industry. The division has since been purchased by a USA based company – Thermo Gamma-Metrics.Responsibilities:• Report directly to General Manager and support the Marketing Manager, Technical Manager and sales representatives.• Maintain correspondence, filing, follow-up and other administrative systems to ensure timely and efficient business operations.• Organise Sales and Marketing meetings and record, collate and distribute minutes and agendas.• Arrange domestic and international airline and other travel arrangements for installation engineers, including visa applications where applicable.• Maintain Quality Assurance system and be part of the audit team.• Organise training sessions, meetings and functions as required.• Supervise receptionist.Achievements:• Provided application support for Microsoft packages, as the company changed operating systems from WordPerfect and GroupWise to the Microsoft product.• Prepared tenders, offers, proposals and budget estimates for nucleonic instrumentation systems, including enhancing the two-dimensional CAD drawings using CorelDraw to provide a more three-dimensional look to the product drawings and schematics.• Streamlined the process for compiling tenders by expanding and collapsing sub-documents and standardising content. Also maintained a database of details and schematics to be used in tender preparation.• Determined the template and wrote the majority of procedures during the initial set-up of the ISO9001 Quality Assurance system for Instrumentation Division. After the accreditation by NATA, was a key member of the audit team and maintained the central system of procedures. • Researched, compiled, produced and distributed corporate magazine to both internal and external clients.

Port Adelaide

Elders-ANL was a 50/50 partnership between Elders GM and ANL. In January 1991 ANL purchased the 50% shareholding from Elders GM to take full ownership, hence the positions of General Manager and his Executive Assistant were made redundant.Responsibilities/Achievements:• Reported directly to the General Manager.• Arranged airline and other travel arrangements as required.• Handled incoming and outgoing correspondence for the General Manager and Management team, including screening calls for the General Manager.• Organised Board meetings, collated and distributed Board folders, and Minutes Secretary• Collated monthly figures for Board and Executive meetings.• Organised Public Relations functions.• Maintained central filing system for Management area.• Maintained information on various spreadsheet programmes.

Port Adelaide

Responsibilities/Achievements:• Reported directly to the Company Secretary• Handled incoming and outgoing correspondence for the Company Secretary's department.• Assisted with maintenance of Share Registry.• Organised Board and Executive meetings and collated and distributed Board folders.• Organised Public Relations functions and dinners.• Maintained information on numerous spreadsheets.

Torrensville, Daw Park, Parramatta

Responsibilities/Achievements:• Set up the office and office floorplan (new building) from the shell of the building, including purchasing all equipment and furniture, painting, and office design for the new offices of CIGWELD in Adelaide. • Supported State Manager, Senior Sales Representative and 3 regional sales representatives.• Created and implemented all office systems.• Assisted in implementing same office systems in Brisbane office, due to the success of those created in Adelaide.• Organised sales meetings and record minutes for same.• Co-ordinated catering, assisted with displays and made available printed material for hand-outs.• Organised travel and accommodation bookings for all staff.• Managed all tasks involved in a small office, including typing of all correspondence, maintaining central filing system, reception, handling petty cash, answer telephone enquiries and input orders into Australia-wide computer system.• Reconciled accounts for payment.Secretary (1 year) Reported directly to the National Hytec Gases Manager, ParramattaSecretary (1 year) Reported directly to the Bulk Gases Manager, Torrensville

Education record

Education record