Support Centre Investigations Officer
Current
Oct 2022 - Present
AeroLeads people directory · profile
Andrea Stevens Email & Phone Number
Support Officer @ VeriClaim | Customer Solutions, Ticket Management
at
VeriClaim - Specialist Practice Management Solutions
1 work email found
@netstar.altech.co.za
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Support Officer @ VeriClaim | Customer Solutions, Ticket Management
Location
City of Johannesburg, Gauteng, South Africa
Who is Andrea Stevens? Overview
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Quick answer
Andrea Stevens is listed as Support Officer @ VeriClaim | Customer Solutions, Ticket Management at VeriClaim - Specialist Practice Management Solutions, based in City of Johannesburg, Gauteng, South Africa. AeroLeads shows a work email signal at netstar.altech.co.za and a matched LinkedIn profile for Andrea Stevens.
Andrea Stevens previously worked as Support Centre Investigations Officer at Vericlaim - Specialist Practice Management Solutions and Support Consultant at Vericlaim By Medicharge. Andrea Stevens holds It Technical Support from Bytes People Solutions.
Company email context
Email format at VeriClaim - Specialist Practice Management Solutions
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*@netstar.altech.co.za
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AeroLeads found 1 current-domain work email signal for Andrea Stevens. Compare company email patterns before reaching out.
Profile bio
About Andrea Stevens
As a Support Centre Investigations Officer and a Support Consultant at VeriClaim, I have more than two years of experience in providing excellent customer service, managing large volumes of calls and tickets, and resolving complex issues in the private medical aid industry. I am adept at identifying customers' needs, clarifying information, researching every issue, and providing solutions and alternatives. I also have a general knowledge of Microsoft, Word, and Excel, and an excellent command of spoken and written English, Afrikaans, and Zulu.I am a customer-focused and detail-oriented professional who strives to build sustainable relationships and engage customers by going the extra mile. I have effective management, organisational, and time management skills that enable me to handle multiple tasks simultaneously and meet deadlines. I am also an analytical thinker and a problem solver who can evaluate customer concerns and provide logical and workable solutions. I am highly motivated and enthusiastic and able to work in a team, as well as manage after-hour emergency queries on a rotation basis.
Listed skills include Technical Support, Customer Service, and Team Co Ordination.
Current workplace
Andrea Stevens's current company
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Vericlaim - Specialist Practice Management Solutions
AeroLeads page
5 roles
Andrea Stevens work experience
A career timeline built from the work history available for this profile.
Support Consultant
Current Manage large amounts of inbound and outbound calls. Manage large volumes of tickets within set time frames. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Evaluate concerns of the customers and provide logical workable solutions. Escalate issues to relevant department, for further investigation, where needed. Build sustainable relationships and engage customers by going the extra mile. Meet induvial and team qualitative and quantitative targets. Document all call and ticket information according to standard operating procedures. Manage after hour emergency queries on a rotation basis.
May 2021 - Present
Support Consultant
Jan 2019 - May 2021
Product Support & Helpdesk Administrator
Altech Netstar
• First line contact to commercial customers for all request / query types;• Basic product support (software related) to commercial customers;• Trouble shooting reported faults and case management(CRM + MSE) • 1ST Line desktop IT support to internal customersPersonal Attributes:• IT orientated• Bilingual (English & other SA language)• Able to work without supervision• Able to work under pressure (High pressure , shot deadlines)• Team player• Exceptional communication skills (email & telephone)• Take ownership and initiative• Good time-keeping essential• Self-confidence and self-motivated• Fast Learner
Jan 2015 - Dec 2018
User Support Analyst
Mediswitch, A Division Of Altron Tmt (Pty) Ltd
Technical and general support on SwitchComm Plus and various MediSwitch products. Assisting Healthcare professionals, pharmacists, practice managers and hospital administration staff to submit electronic claims on behalf of the patients and making sure that they are delivered to the correct destination. Processing and analyzing of batches/scripts sent to various Medical Aid Schemes Administrators and making sure that the feedback reports are sent back to the provider's system.
Aug 2010 - Jul 2014
3 education records
Andrea Stevens education
It Technical Support
Bytes People Solutions
International Computer Driving License
Sita
National Certificate With Bachelors Degree
Ennerdale Secondary School
FAQ
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Quick answers generated from the profile data available on this page.
What company does Andrea Stevens work for?
Andrea Stevens works for VeriClaim - Specialist Practice Management Solutions.
What is Andrea Stevens's role at VeriClaim - Specialist Practice Management Solutions?
Andrea Stevens is listed as Support Officer @ VeriClaim | Customer Solutions, Ticket Management at VeriClaim - Specialist Practice Management Solutions.
What is Andrea Stevens's email address?
AeroLeads has found 1 work email signal at @netstar.altech.co.za for Andrea Stevens at VeriClaim - Specialist Practice Management Solutions.
Where is Andrea Stevens based?
Andrea Stevens is based in City of Johannesburg, Gauteng, South Africa while working with VeriClaim - Specialist Practice Management Solutions.
What companies has Andrea Stevens worked for?
Andrea Stevens has worked for Vericlaim - Specialist Practice Management Solutions, Vericlaim By Medicharge, Altron Healthtech, Altech Netstar, and Mediswitch, A Division Of Altron Tmt (Pty) Ltd.
How can I contact Andrea Stevens?
You can use AeroLeads to view verified contact signals for Andrea Stevens at VeriClaim - Specialist Practice Management Solutions, including work email, phone, and LinkedIn data when available.
What schools did Andrea Stevens attend?
Andrea Stevens holds It Technical Support from Bytes People Solutions.
What skills is Andrea Stevens known for?
Andrea Stevens is listed with skills including Technical Support, Customer Service, and Team Co Ordination.
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