Andrea Suarez Email & Phone Number

Ottawa, Ontario, Canada

Toronto, Ontario, Canada

Rogers Centre, Toronto

• Manages bar by adhering to strict AGCO policies in working alongside the security department.• Checks identification to enforce age requirement for alcoholic beverages.• Processes POS transactions, including cash, debit and credit purchases and refunds.• Keeps accurate inventories and notifies management of ordering needs for liquor, beer, wine and bar supplies.

Toronto, Canada Area

• Extensive knowledge of industry specific and scheduling software platforms- CDK/Xtime.• Follow-up and responds to service-related inquiries, provides estimates, arranges alternate transportation for customers.• Assesses customer needs and responds to customer emails and calls.• Utilizes customer needs assessment to promote and increase tire sales. Coordinated with multiple departments and vendors to facilitate a seamless installation process. • Responds to comments, posts and questions from various social media channels.• Increases customer engagement through social media.

Sydney, Australia

• Maintained communication between various departments to fulfill customer requests.• Adapted quickly to new situations by effectively communicating despite barriers.• Executed quality assurance practices to ensure positive customer dining experiences.

• Met and exceeded targets independently and in teams.• Liaised between the customer and support office to resolve customer concerns.• Closed sales while maintaining a 98% satisfaction rate.• Prepared sales slips and sales contracts.

• Managed bar independently; gained a higher level of responsibility.• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.

Advanced Diploma, Business Administration: Human Resources Management

Hospitality Management, Hospitality, Tourism & Leisure