Andrea Sustin Email & Phone Number

Florida, United States

Orlando, Florida, United States

Contributes to district results and multi-store achievements as a New Store Opening, Store Director. Has made a significant impact on district talent and overall results in a short period of time by leading three different stores within my first year, including Colorado’s highest volume store.• Develops strategies in order to maximize sales potential through forecasting sales, ensuring that staffing levels are met in order to achieve sales and operational goals, and understanding the competitive retail market.• Recruits, interviews, and attracts top talent for all levels of management across a $65M district of stores in addition to providing a robust onboarding experience while continuing development and succession for all team members. Current store is at 0% turnover for the year.• Train, coach, motivate and lead teams to deliver an outstanding client experience through a high performing selling culture and operational efficiencies.• Accountable for overall appearance and presentation of seasonal merchandising strategies through planning, mapping and execution. • Manages a team with integrity to support store and company culture and demonstrate company values when interacting with all levels of personnel and any outside vendors. Delivering a top 3 performance in the total company for client surveys and total store culture.• Currently trending +25% to first year budget and meeting all company objective KPIs.• Leads daily goal meetings and hosts regional events by presenting business and teaching other district leaders how to do so in a clear and effective manner.

Earned a series of rapid promotions throughout successful tenure including: Merchandiser (2013 – 2014), Merchandising Manager and Store Manager (2014 – 2015) and Store Manager in multiple locations across the $55M+ North Colorado and Wyoming District. Ensure productivity and adherence to departmental policies through the delivery of performance evaluations and ongoing leadership of 50 associates and managers at present location. Prove vital to achieving significant sales revenue growth. Ensure seamless and efficient operations while demonstrating assertive leadership and authoritative knowledge of store policies and practices.Take charge of all seasonal visual merchandising initiatives, strategies, planning and implementation based on target demographic, inventory knowledge and market analysis.Presented a quantifiable record of strong achievements in enhancing return on space, ensuring cost-effective inventory investments, boosting plan-o-gram production, and eliminating losses.Facilitate departmental meetings to motivate employees, review revenue goals, and encourage collaborative and cross-functional teamwork.Recruit, coach, and oversee staff performance with an emphasis on consistent delivery of world-class customer service, resulting in patron satisfaction, retention, and word-of-mouth referral generation.Assess and evaluate operations to identify opportunities for corrective actions and quality improvements.Improve employee production by introducing performance management, delivering coaching on a consultative sales approach, facilitating new management practices and administering employee succession plans. Support upward mobility, produce culture transformation and retain high percentage of talent.Garner praise and recognition for achieving the prestigious Platinum status within three different locations.

Centennial, Co

Brought into role to help restructure operations and improve overall profitability, employee retention and customer satisfaction. Served as a proactive leader, educator, coach, and mentor to staff members including the management team, and front-of-the-house staff.Enforced world-class customer service to ensure an unparalleled and memorable guest experience. Oversee large-scale annual budget with attention to cost-efficiency.Facilitated the implementation of a leading-edge POS system with skilled utilization of Micros.Implement expense control on food inventory, purchasing, beverage, and labor costs to capture cost savings and maximize profits. Accomplish sustained growth in sales revenue with expert talent management and strategic leadership. Administer hands-on training curriculum for staff. Enforce compliance with company standards as well as knowledge of dining establishment’s policies, procedures, rules, and regulations.Supported marketing campaigns by producing compelling content and acquiring followers on social media while also planning community outreach with the facilitation of restaurant-sponsored charity events.

Aurora, Co

Serviced a high volume of patients in a fast-paced environment. Eliminate risks and prevent loss by ensuring minimum radiation exposure while also maintaining 100% compliance with national, state, and departmental safety standards and regulations. Strategically selected proper technical factors such as kilovoltage, milliamperage, and time while also controlling density, contrast, and distortion. Perform a wide variety of diagnostic radiology procedures.Conducted top-tier quality diagnostic x-ray examinations in a fast-paced outpatient, inpatient, and trauma environment. Displayed mastery of both stationary and leading-edge mobile imaging equipment.Assessed patient with attention to detail to determine safe and proper handling and special requirements.Consulted, educated, and prepared patients for all radiographic and fluoroscopic procedures.Employed superior customer service methodologies and compassionate manner while communicating with patients on procedures, positions, risk elimination, and precautions.