- Maintain client base of 800+ customers over 14 years through extensive networking, marketing campaigns, outreach, client retention strategies, and word-of-mouth referrals.- Develop and nurture relationships with grief and addiction counselors, wellness centers, spas, yoga studios, medical doctors of varying specialties, and local businesses to help generate referrals. Participate in trade shows and training programs for networking and market research.- Identify client needs and offer resources designed to improve client experience and sustain customer loyalty. All clients treated with respect, dignity, and integrity.- Supervise, train, and manage all independent contractors and vendors including administrative employees, IT professionals, creative strategists, and billing companies. Coordinate with insurance providers.- Responsible for maintaining brand consistency and producing creative content for all marketing materials including website, email campaigns, social media profiles, blogs, multiple audio series, and printed materials.- Define and implement marketing goals and develop analytics profiles to monitor and assess campaign ROI and efficiency.- Apply Acupuncture techniques for the treatment of pain, heart disease, diabetes, menopausal symptoms, asthma, respiratory disease, constipation, pre and post-surgical support for faster recovery, insomnia, stress, depression, anxiety, and loneliness — with the goal of overall health, happiness, and increased quality of life.

Collaborate with leadership teams to ensure accuracy and utility of organization’s overall fiscal data management. Superior attention to detail and problem-solving skills. Able to execute tactical activities and meet deadlines with minimal supervision.• Accurate and timely data entry, processing, and payments of all invoices, reimbursement data, cash receipts, daily bank transactions, and balance sheet accounts.• Detailed bi-annual QuickBooks systems audit uncovering data inconsistencies and inaccuracies, vendor issues, payment issues, and reconciliation problems. Proactively implement solutions to resolve all issues going forward using organizational, interpersonal, and leadership skills.

- Used the NADA Auricular Acupuncture Protocol at an inpatient drug and alcohol treatment center for clients experiencing withdrawal from drugs and alcohol.- Provided two to three 45-minute group sessions per week for members of the detox and intensive outpatient community. Treated an average of 20 people each morning.- Led discussions of energetic concepts of life and relationships. Taught techniques for breathing and consciously calming the mind, heart, and nervous system.- Created and led customized guided meditations that aid in the powerful relaxing effects of this treatment.

- Facilitated group discussions, creative exercises, energetic healings, and guided meditations for groups of up to 50 participants.- Program planning and facilitation for Human Anatomy & Energy Healing series, including CEU application completion, presentation material creation, event co-facilitation, and cultivating leadership cohesion through targeted, therapeutic discussions.- Responsible for technical guidance and improvements including training and tech support, website maintenance and management, streamlining business procedures, creating marketing materials, social media maintenance, and technological solutions strategies.

In charge of all administrative projects for small design/technology firm including: project management, data management, processing image files, logging media files, training and supervising interns, updating website and managing social media pages, filing, copying, answering phones, handling mail, ordering supplies and keeping the office clean.

- Maintained a SQL Server 7.0 Data Warehouse supporting real-time transactions for a web-based company providing comparison quotes for monthly bills. Duties entailed managing data input; verifying nightly load status; designing, automating and producing daily web traffic reports; conducting meetings on backup procedures; security issues and data accuracy; and training peers in data warehouse processes.- Designed an innovative method for automatically calculating market cost and sales revenue based on transactions that was 95% more accurate than previously used estimates.- Created a comprehensive tool in Access Visual Basic for inputting cost into the data warehouse, reducing required data entry time by 10 hours a week.- Developed and delivered an eight-hour training class on data warehouse processes and business rules that helped educate the staff about the system and decreased the volume of support requests by 70%.- Effectively managed a two million record CRM system, providing consistency and scalability for supporting 220% increase in customer records in one year.- Promptly resolved a significant code defect that caused erroneous revenue results by conducting thorough research and code testing.- Implemented a process for inputting real-time transaction data from Oracle database into the data warehouse that allowed direct link of marketing sources to revenue they generated.- Led major project on linking customers’ transactions data to their geographical location, creating a powerful tool for researching e-commerce trends and clients’ shopping habits.