RECRUITMENT & TRAINING MANAGERAccountable for training and recruitment across the Operating Company, including operations, engineer and functional support teams. Ensuring that the team of Training & Recruitment officers work within and embed the divisional governance framework set by the Operations Steering group, guaranteeing operational excellence policies and procedures are adopted within the depots. Training new employees in accordance with all relevant legislation and company standards, providing updates and escalating key issues or concerns to the line manager. Key Accomplishments: • Worked with local managers to ensure that all teams were competently trained, and achieved agreed establishments requirements.• Consistently delivered high quality training in line with the divisional framework and local guidelines.• Work collaboratively with colleagues to ensure positive relationships and ensured that they were maintained between the Training team and the business.• Adhered to agreed processes to effectively induct new employees, in line with the company safety policies and procedures.

Responsible for the customer relationship management strategy within all three terminals at Manchester in order to increase customer satisfaction and improve retention rates. I work closely with customer airlines, along with all of the teams to develop ideas, share objectives and maximise customer relations. I also represent Swissport at regular customer airline meetings, demonstrating company values, visions and goals, and acted as a single point of strategic contact for developing partnerships. I support my teams along with having close working relationships with all departments in all areas. I work closely with all staff to ensure that my objectives are met in line with my direct reports. I have strong targets to meet on a daily basis, both operationally and HR focused. I use my expertise and experience to deliver comprehensive support and best practice insight to senior managerial personnel in order to improve overall performance of customer relationship management.

I am currently responsible for monitoring the daily operation with the Airport terminal, ensuringthat staff members comply with policies and procedures. To collaborate with other managers toformulate and implement goals and objectives. Monitoring spending to guarantee that expensesare consistent with approved budgets by analysing information to develop plans, increaseprofits and improve services.• Leading the Passenger Services team• Work closely with the planning team• Ensure sufficient resources are in line with operational requirements and agreements• Assume accountability for the daily landside operation• Manage sickness, absence and attrition• Performance manage and develop my direct team• Budgetary control, ensuring effective and effcient labour utilization

Continuous monitoring and focus within the check in area. Compiling delay analysis inaccordance with service level agreements with 3rd party suppliers. Weekly Service Providermeetings with full investigations of any service failures. Preparation and completion of daily andweekly figures for the Manager, Ground Operations. Able to control any expenditure relating tothe daily operation at base. To ensure that Health and Safety requirements are met at alltimes, by completion of quarterly office inspections, daily tracking of GSR incidents within theQPulse system and work place inspections. This has been an individual year on yearimprovement. Assisting the Manager, Ground Operations in ensuring safe operations for all ofthe company aircraft at base. Working alongside the Duty Manager’s allows consistency, focusand drive on all standards and product delivery. Taking on board other duties and by takingresponsibility for the daily operational performance during my manager’s absence. This hasallowed me to build strong working relationships with 3rd parties. I am responsible for leading theDuty Management team in the Manager, Ground Operations absence and I am able todemonstrate an open style of communication and feedback.• Cost Control/Revenue• Safety• Customer Delivery• Team Leadership

Overseeing the daily operation within a busy airport industry. Ensuring that all service providerswere available for the aircrafts, both inbound and outbound. Managing the ground handlingteam to guarantee the Service Level Agreements are continuously met.• Organisational• High level of Communication• Forward planning• Continual support