- Provides front-line support for the Philippines, Australia and New Zealand- Partners with the HR teams to ensure ‘One HR’ for all issues and queries- Partners with the HR Site Lead on employee relations and ethics cases- Works with respective HR consultants to identify and communicate frequent issues as well as leverage for case solution- Resolves query wherever possible utilizing experience and information stored knowledge- Identifies possible new Solutions for inclusion in the Solutions Library and makes recommendations to Knowledge Management team- Identifies opportunities to improve HR services, policies or procedures to improve the Team Member experience - Participates in projects to drive improvements in TMS operations and team member experience - Counsels team members concerning work-related issues/concerns

- Client/Account Management- Performed entire recruitment process for both internal and external requirements- Planned, coordinated and calibrated with Hiring Managers on job requisitions and ensured delivery of requirements within prescribed service level agreements- Spearheaded and managed the “New Hire Orientation/On-boarding” Program- Acted as the first point of contact for new hires regarding queries and concerns- Supported Customer Care, Sales (Outbound and Chat), Technical Support, Business and Corporate Support, Services and DGBV Sales Business Units- Received consistent 95+% satisfaction rate from new hires thru brownbag sessions- Part of the core team of the E2E Process Improvement Project- Helped out in consolidating data for a compensation study to determine the fixed entry rate for technical support

- Assigned to Dell International Services Philippines Inc.- Achieved daily targets to meet the volume hiring requirements- Sourced, prescreened and conducted in-depth interview of applicants- Handled scheduling of candidates for final interview- Front desk management during the final interview event- Prepared the necessary weekly reports or any other reportorial requirements on a per need basis

- Assigned to Globe Telecom- Performed the complete recruitment cycle (sourcing, pre-screening, conducted in-depth interviews, job offers, and new hire orientation) of jobs for the Customer Service and Sales and Distribution groups- Coordinated the hiring requirements of the Business Management Associate Program – a training program for fresh graduates- Accomplished monthly manpower reports for accounts handled- Filed and encoded 201 of new hires in SAP, and coordinated with Records Management on the 201 files of new hires- Administered exams for various positions- Actively participated in job fairs in universities in Metro Manila- Checked and audited all contractual billing statements

- Handled the recruitment function and managed all recruitment-related processes- Coordinated with external Human Resources Departments of all existing agencies and SM branches where the company has established outlets- Managed all employee issues and concerns

- Handled petty cash, cash reimbursements, disbursements, and salaries/wages of employees- Managed the accounts receivable as well as the invoicing of orders of the customers form both local and regional parts of the country