Patient Access Representative
CurrentReview, maintain, and process fiscal/account records and transactions related to patient’s accounts.Verify insurance benefits and billing information by terminal and/or telephone. Annotate accounts with insurance coverage and estimated patient shares.Contact third party payers (insurance providers and state/federal agencies) for payment post billing.Resolve issues with payment and billing, authorization process.Reconcile daily money collected.Forward information as appropriate to expedite payment.Maintain accurate accounts, i.e. required signatures, proper account annotation, current demographics, and correspondence.Insure completion of pre-authorization process by inquiry and referral to clinician.Monitor insurance authorizations and claim rejections.Maintains fiscal records and/or worksheets for all calculations, extensions, and verifications related to record keeping for assigned patient’s accounts.Perform tasks consistent with authorization and billing requirements.Contact patients for payment of account or payment arrangements according to current policy.Manage revenue cycle, production logs, balances and collections for self-pay clients.Maintain confidentiality of patient records.Assists with archiving discharged files, including archivingRespond appropriately to requests for information regarding accounts from payer, attorney, and others.Backup Receptionist as needed by: Checking in patients, collecting payments, answering phones, scheduling intakes, and data entry.Other duties, as assigned.
