Andrea Venuto Email & Phone Number

Houston, Texas, United States

• Review Medical Disability Exam and Disability Benefits Questionnaires completed by medical professionals on behalf of the Department of Veteran Affairs to ensure consistency and continuity throughout, correcting typing.
• Communicate with medical providers, making suggestions and corrections needed to reports.
• Utilize decision-making skills to gauge the best way to go forward with a case, making certain all veteran claims are addressed and evaluated on the appropriate DBQs.
• Meet department qualitative and quantitative goals.
• Mentor new employees during their 3-month Quality Control Analyst training.

Burlington, MA (Remote Position)

- Maintained a yearly average of 99.8% accuracy and 225 to 250 edited lines an hour utilizing EditScript, Enterprise 5, Apex, ExpressScribe, Microsoft Office, Word, and Exel to transcribe and edit medical reports for acute care hospitals and clinics, including H&Ps, consults, op notes, procedure notes, ER reports, progress notes, discharge summaries, and.

Harrah's Atlantic City, Atlantic City, NJ

- Supported and aided 120+ agent call center during call migration of 12 Eastern Division properties into 4-property Atlantic City Call Center by devising protocols and training agents on each new properties’ individual details and nuances.- Managed information flow between AC Call Center and 12 Eastern Division properties by establishing relationships.

Atlantic City, NJ

- Supervised and coordinated the day to day activities of the 4-property Atlantic City Teleservices Department employing 100+ agents by monitoring customer service levels and call volume to provide appropriate service levels.- Managed casino status to reliably sell out hotel of 1630 rooms on a daily basis by anticipating customer needs and controlling room.

Certification Medical Billing And Coding Icd-10, Health/Health Care Administration/Management, Passed With Honors

Certification, Medical Transcription/Transcriptionist, Passed With Honors

Education record

Education record