• Successfully launched E-commerce B2B platform in January 2022.• Successfully launched new channel – E-commerce D2C platform In January 2023. • Developed and implemented a new cybersecurity strategy, resulting in a 75% decrease in cybersecurity incidents and a 30% reduction in data breaches.• Developed and implemented policies and procedures for computer systems operations and development.• Mentored and coached team members in delivering the achievement of the company and department objectives.• Managed virtual and cloud-based infrastructure such as Amazon Web Services, VMware and Office 365, Power BI, Azure. • Successfully implemented Teams phones to improve communication and collaboration within the company, resulting in increased productivity and streamlined processes.• Led the migration of the company's file server to Azure, resulting in improved scalability, accessibility, and security of company data.• Led the adoption of new software development methodologies, resulting in a 30% increase in software delivery speed and a 25% reduction in defects.• Worked with vendors or other service providers to maintain and configure the computer network, e-commerce development.• Executed and completed compliance review of all systems.

• Assessed infrastructure and application communication channels to identify areas for improvement and recommended solutions to enhance efficiency and security.• Specified and managed the implementation of network equipment and applications, resulting in a 25% increase in network uptime.• Designed and implemented global network architecture LAN/WAN and recommended and implemented backup solutions for WAN. • Configured MS SQL server for implementation of 2020Spaces ERP software and held training sessions for 2020Insight and 2020Construct applications. • Managed the development and maintenance of documentation including departmental policies, procedures, disaster recovery plans, and technical reports as it relates to IT Operations. • Ensured network security through appropriate controls, policies, and deployment of systems; performed regular audits.

• Oracle NetSuite Administrator - Project Lead in Oracle NetSuite ERP implementation. Completed Oracle NetSuite Administrator Fundamentals and Warehouse/Distribution Certification. Responsible for Data Migration to NetSuite. Responsible for setting up Company workflows, permissions, structuring of data.* Completed MS Office 365 upgrade for all worldwide locations. MS Exchange mailboxes migration from Intermedia to IT Cloud. Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations/Mac Workstations, and network security devices for 60 users across 4 locations.• Responsible for security equipment, including Cisco Meraki firewall with 60 VPN users • Backup and restore network data with Datoo Drive. Implement cloud based backup technology in collaboration with Iron Mountain across locations.• Responsible for hardware and software applications for workstations, servers, and network data communications. Collaborated with executive management and department leaders to assess network capacity needs• Develop websites structure and create websites in Wordpress for all product and new companies. Set up and administer domains, web hosting. Code php pages.

• Dog daycare start up* Web development - www.daisydukespetcare.com, www.thedawggieden.com• Marketing management/development– brochures, flyers, business cards, Instagram, Facebook• Business plan preparation, business set up, 5 year financial forecasting• Networking, scheduling

•Respond to systems, applications, hardware, and other client problems by investigating problems and taking corrective actions. Provide both telephone and desk-side second-level support for desktops, laptops, Microsoft Office, Windows, Blackberry, telecommunications and suite of Impark’s business applications. • Assist Systems Administration team in support of users with requirements for remote access. Assist in Data Center server backup activities, file and data management and IT disaster recovery operations.• Monitor and resolve opened tickets in a timely fashion, meeting or exceeding defined service levels while providing quality solutions. Document all actions and solutions within helpdesk tickets and update the technical details within operational procedures as appropriate.Established small consulting company for clients that are in need of an upgrade, update or completely rework their current technical environment. I offer one on one consulting and work with the client on daily basis to meet their requirements. I provide training and documentation.• My role in the business to collaborate with existing and new clients to establish working environment to meet their needs. I help plan, design and implement new solutions or improve the existing solutions. I act as a single point of contact during implementation, training and technical troubleshooting.• Developing advertising campaigns for clients that utilizes flyers, brochures, newsletters, social media• Developing, maintaining and revamping websites• System and service documentation for existing equipment/software as well as planning for future expansions and implementation of additional equipment. • Determining and installing appropriate security measures• Configuring computer networks by determining the needs of individual/company and preparing plans for expansion within the budget. Once approved, purchasing, setting up and configuring equipment/software, Windows Servers and related applications.

• Main role was to support internal staff on daily basis. From CEO to support staff I was the point of contact to resolve issue and maintain working equipment.• Support Windows 7 Professional workstations, printers, IPhones, Cisco IP phones for approximately 60 users in different locations. I worked with an external company on server configuration and implementation. Internal end user issues were being solved by me. • Implemented Polycom HD Conferencing• Support, administration and configuration of Cisco switches, Fortinet firewall, wireless networking • Support and administration of MS Windows 2010 Servers, Active Directory administration, MS Exchange 2010 administration • Implemented licensing server for AutoCAD – planned, purchased, tested and configured for the entire engineering department • Design and development of MS SharePoint 2010/2012 user interface through SharePoint Designer 2010/2012, Web parts, Libraries by conducting meetings with staff and developing solutions to meet their needs. Once the solution was in place I collaborated with consulting firm to implement the solution. Testing was done by me and the staff to determine if the solution will work for their needs. Live implementation was done by me and the consultants. • Interactive Pdf form design and development in Adobe in Design, Adobe LiveCycle• Designing newsletters in Adobe Photoshop• Client training and education on using, maintaining and working with MS SharePoint 2010/2012.

• My primary role in the company was to work with all staff of the organization to assure that all technical resources meet the staff’s needs and requirements on daily basis. If there was a requirement for newer equipment, software, or a solution to a problem I was required to determine the approach and come up with a solution that would meet requirements but also stay within the budget of the Town. This required constant communication with all departments, from management to clerical staff to ensure that their work can be done efficiently.• SQL 2007 databases organization, restoration, support, Oracle databases support• Wireless technology implementation between various locations• Client support and training• Windows 2007 server set up – additional servers – implement licensing, configuration, integration with existing servers and applications by analyzing and documenting current applications and technologies and implementing new technologies based on departmental needs.• Windows 7 workstations installation, configuration and support• AS400 support, configuration for the Corporate Services Department• Documentation preparation – user manuals, user training, procedural documentation, analysis of current network and performance• Managed restructuring of entire network base from MS Windows 2000/2003 servers to virtual VMware technology environment supported with HP hardware, which involved planning, integration with existing software based on technologies used by each department, documenting, licensing change to new technologies and implementation.• Oversee and support entire network environment such as MS Servers 2003, SQL Server 2005, MS Exchange Server 2007, Active Directory structure• Client and internal client support through VPN, VNC• Schedule and implement virus monitoring technologies across the network. Monitor servers and client workstations.• Hardware support, configuration • Assist and administer GIS and Map guide applications

• Manage various contractors on server related project work, and be assigned new and independent tasks by selecting the most suitable contractors for the assigned job based on their experience in the area, meeting of deadlines, and strengths.• Manage network and strive for 100% uptime of server systems by monitoring and managing updates, upgrades of existing software Windows Servers + applications updates and upgrades to new technologies. Documentation of process was provided to management.• Oversee and authorize junior support staff in daily desktop support and work with other internal departments to provide technical options. My role was to supervise, provide necessary help and liaison between the junior support staff and stakeholders. • Deal with organizations external auditors, performs internal security audit within all departments by developing close relationship and working hand to hand with external and internal staff to benefit the organization and make the job easier for the external organization.• Analyze and distribute information related to attempted security violations.• Establish, recommend and review procedures/policies for staff and network (backups, disaster recovery, etc).• Maintain virus detection software on servers, Exchange, workstations and laptops.• Manage Active Directory in Domain, controlling all server policies.• Capacity plans for updates and changes to server systems and network infrastructure in a timely manner.• Schedule regular maintenance and/periodic service on all systems servers and networks, as required