-Accurately enter sales orders into Epicor with customer PO's-Manage sales workload via Zendesk and Microsoft Outlook-Proactively provide customers with order updates-Quote product pricing & availability

-Assisted with purchasing for stock items & special orders for clients-Created and edited purchase orders, quotes & sales orders-Answered client calls, provided friendly service and processed orders-Entered invoices from vendors into Microsoft Dynamics GP to prepare for billing-Booked trucks to transport freight from vendors to the facility and customers

-Provided exceptional service to business accounts in a call-center environment (B2B)-Placed orders consisting of hearing aids, parts, point-of-sale merchandise, etc-Troubleshooted customer concerns in an efficient, yet courteous fashion-Checked status of orders for accounts & provided tracking information if available -Operated with a "one-call resolution" mindset to ensure customer satisfaction-Offered follow-up service for customer concerns when further research was required-Ran daily report via Excel to ensure custom orders were being processed timely-Designated tester for new features on e-commerce portal-Reviewed orders kicked out by the stockroom to maintain accuracy -Managed correspondence mailbox for end-users needing assistance

-Enhanced customer satisfaction by providing efficient and accurate cash transactions-Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift-Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience-Mentored new employees on cashier duties and best practices, improving overall staff performance

-Greeted customers, signed them into customer database-Directed customers to appropriate sales personnel-Directed phone calls to the proper party/department

-Helped set up and break down studio equipment-Operated studio cameras for taped productions-Assisted the team with all aspects of production