Andrea Woosley Email & Phone Number

Columbus, Ohio Metropolitan Area

Manage a team of adjusters who initiate the investigation of claims involving property damage, liability, vehicle thefts, and firesWork closely with SIU, third-party vendors, investigators, appraising, legal, and injury teams Ensure legal compliance by following company policies, state and federal insurance regulationsIdentifies issues in claim handling and recommends viable solutionsProvides input for continuous development of claims guidelines and best practicesRecommends potential product developments and process improvementsAssesses, develops, and implements internal controls associated with claims payments and quality of file handlingProvides technical claims recommendations in an effort to improve case outcomesProvides analysis and reporting to claims operations and senior leadership in an effort to improve claim outcomesPresents results on trending and areas of opportunities as well as areas of excellenceDevelops relationships with various third-parties involved in the claim handling process and identifies areas of improvementInteracts and communicates effectively with claims leadership, business partners, and teammatesLeverages analytical business functions, including actuarial and data science teams, to identify trends and opportunities to achieve favorable claim resultsAssists in KPI development that align with company objectives; monitor and reports resultsEngages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modificationsRecruit, retain and develop a highly motivated and accountable team of experienced and developing claims professionalsAdvocates for talent and builds capabilities to ensure strong leadership and technical talent bench strengthProvides expertise to the team in reviewing, researching, investigating, negotiating, processing and adjusting claims

Columbus, Ohio Metropolitan Area

Supervise a team of 9-17 Claim Support representativesInitiate hiring, promotions, transfers, termination, and disciplinary actionsConduct Performance Reviews, formal coaching, and in the moment coachingConduct One on One meetings, live call monitoring, and call pull reviewsCollaborate with Claims management for FNOL processes/improvementsCollaborate with Operations Analyst for Claims Support and FNOL dashboard within TableauDevelopment and implementation of QA for Claims Support Development of highly motivated and accountable team members Assist with improvements in the Claims/Claims support pipeline hiring implementationAttend/complete leadership training courses

United States

Co-creator of the Fire & Theft Dept. Designer of many of the processes, procedures, and documents for the Fire & Theft Dept. Promptly and efficiently handle all claims investigations and activities as assigned to conclusion with minimal direction and oversight. Coordinated the Agero contract for secondary towing Established a vendor network for claim investigations such as origin and cause specialists and ignition analysis experts Organized team and department training Day-today job functions include but are not limited to: Investigate and make decisions regarding potential fraud and/or settlement as outlined by company and Department of Insurance (DOI) policies.

Columbus, Ohio

Promptly and efficiently handle all claims and activities as assigned to conclusion with minimal direction and oversight.Review inspection photos and estimates from CCC, and make adjustments as needed to reflect accurate repair/settlement amountsInvestigate and make decisions regarding potential fraud and/or settlement as outlined by company and Department of Insurance (DOI) policies.Adhere to a high level of professional conduct which is consistent with core values. Utilize time management and organization skills to balance customer service with DOI time frame policies.Partner with the team, management, and other departments to identify any areas of opportunity to help Root continue to grow and flourish.

Columbus, Ohio Area

Promptly and efficiently handle all claims investigations and activities as assigned to conclusion with minimal direction and oversight.Review inspection photos and estimates from CCC, and make adjustments as needed to reflect accurate repair/settlement amountsInvestigate and make decisions regarding potential fraud and/or settlement as outlined by company and Department of Insurance (DOI) policies.Adhere to a high level of professional conduct which is consistent with core values. Utilize time management and organization skills to balance customer service with DOI time frame policies.Partner with other departments to identify and investigate fraud and subrogation opportunities.

Columbus, Ohio Area

Primary technical support (coaching, training, and feedback) for front line associates Effectively communicate complex technical information to front line associates Maintain an expert-level understanding of customer service techniques, processes, systems, and enhancements, and be able to communicate those to front-line associates. Identify performance improvement opportunities, and work towards a resolution.

Effectively communicate complex technical information to agents, members and business partners. Create hassle-free experiences by taking ownership and personalizing each transaction. Handled incoming calls and/or e-mails from existing personal lines members, agents, and third parties according to best practices. Make outbound calls and completed follow-up work as required to process customer requests. Provided accurate analysis regarding insurance needs, service requests, billing, limits, and deductibles taking into account the customer request as well as company guidelines.

Effectively communicate complex technical information to members. Handled incoming calls from members, medical practitioners, and attorneys and completed follow-up work as required to process each request. Provided accurate analysis regarding insurance needs, claims, billing concerns, prior authorizations, and networks.

Answered inbound calls for customer assistance with Motorola iDEN products and softwareTroubleshoot, customer service

Processed orders for cable installation

Answered inbound callsProcessed credit card applications

Completed the customers shopping experience and drove ending salesTrained other cashiers and evaluated their performanceHandled store deposits (counted down drawers, safe, checks, credit cards)Sorted and filed each cashiers paperwork.Land's End Reedsburg-Wisconsin

Ran the music departmentMerchandise, and drove salesSupervised performance of my team

Answered inbound customer inquiriesProcessed catalogue orders

B.S. General Psychology, General Psychology

Activities and Societies: Psychology ClubAt Capella University I studied for a B.S. in General Psychology.

Associate Of Science (A.S.), Network And System Administration/Administrator

Education record