Direct priorities of deliverables for the clientTrack and ensure forward progress of client deliverablesInterface between client, Chief Technologist and contract teams on ROM and proposalsLead both internal and external meetingsTrain contract support resourcesManage Client Advocate and Change ManagersEnsure incidents are handled timelyTrack changesProduce monthly SLA reportAssign Project Managers to new projectsAvailable after hours and week-ends as… Show more Direct priorities of deliverables for the clientTrack and ensure forward progress of client deliverablesInterface between client, Chief Technologist and contract teams on ROM and proposalsLead both internal and external meetingsTrain contract support resourcesManage Client Advocate and Change ManagersEnsure incidents are handled timelyTrack changesProduce monthly SLA reportAssign Project Managers to new projectsAvailable after hours and week-ends as required Show less

Perform as the catalyst for flawless delivery of infrastructure services to HP/EDS clients. Act as the liaison for both the Client and EDS Account Executives into the HP IT Infrastructure.• Assumed responsibility of a $9.8M budget. Identified $590K in improvements during the first 6 months of P&L management through cost reductions and increased billings.• Created, directed and implemented service improvement plans for EDS client resulting in overall client performance rating… Show more Perform as the catalyst for flawless delivery of infrastructure services to HP/EDS clients. Act as the liaison for both the Client and EDS Account Executives into the HP IT Infrastructure.• Assumed responsibility of a $9.8M budget. Identified $590K in improvements during the first 6 months of P&L management through cost reductions and increased billings.• Created, directed and implemented service improvement plans for EDS client resulting in overall client performance rating increase from ‘red status to blue, which is top rating. • Successfully coordinated the off shore relocation of 7 traditionally US based client positions to Argentina. Interviewed and selected external candidates for the role, supporting 14 clients.• Responsible for the roll out of a new SAP financial system to 73 Service Delivery Executives in EDS East Region. Established billing for services provided by the Executives. Completed on time with zero errors. Show less

Leadership responsibility for over 400 Field Services employees supporting over 20 clients in Florida, Georgia, North Carolina and South Carolina.

Responsible for troubleshooting and repairing IT hardware located at Eastern Airlines Airports, Reservation Centers and City Ticket Offices. Supervised the Telephone and Teletype Operators. Administratively supported the Field Services technicians based at Reservations Centers as well as technicians installing systems in Travel Agencies.