Andrea Wysopal Email & Phone Number

Virtual Office

Design eLearning and classroom courses on multiple learning platforms. Promote student engagement and a community of learning. Develop training plans, automated systems training, instructor manuals, and other course materials using ISD standards. Professional level staff development and training design supporting roll-out of new automated systems and implementation of the Affordable Care Act. Apply knowledge of adult learning principles, work performance theories and concepts, communication theories, training resources, customer service principles, project management, and management theories and practices.

Phoenix, Arizona

Provided leadership to a major metropolitan public assistance district; managing, planning, organizing, and evaluating the activities in six metropolitan offices and six hospital sites. Worked with subordinate managers to ensure efficient office operations.Prepared responses to federal/state compliance audits. Developed corrective action plans. Reviewed and clarified policies/procedures for impact on field staff. Analyzed staffing patterns and workloads. Evaluated service provision level and projected future activities. Mentored and developed staff. Oversaw the development of a district training program.

Phoenix, Arizona Area

Managed a metropolitan public assistance office. Responsible for the activities of staff engaged in determining eligibility for public assistance programs. Monitored quality and production of office staff. Mentored and developed staff.Analyzed error trends and made recommendations for system enhancements in order to reduce error trends and streamline workflows. Developed spreadsheets and reports for use throughout the district. Utilized problem solving skills to analyze issues and implement corrective action. Assessed operations needs to establish priorities.Networked with the community to improve community relations.

Master Of Science - Ms, Learning Design And Technology

Bachelor’S Degree, Business Administration And Management, General