Business Expert, Change Management Team, Business Development (New Business)
Stockholm, Sverige
New Business (now dissolved and part of H&M Business Tech) was a business development unit and acted as an internal consulting firm in matters related to expansion, business solutions, and new tech implementations for the H&M New Business brands; COS, & Other Stories, Weekday, Monki & Arket. All brands work autonomously and operate on their own and the approach was co-working with them as a sort of intern third-party customers.As head of education for the New Business brands, my key tasks were to cater to and support the business users in the digital platform systems in terms of education, training, and competence enhancing activities linked to the digital roadmap. The core of my work was to engage and participate in developing the platforms in terms of user-friendliness and technical functionality and to project manage my backlog in connection to this. I worked strategically and operationally with the setup, form, and performance of training within projects. Within these, I cooperated on producing and editing the educational material together with a subject expert. The way of working and my approach to business, both internally and externally, was agile and cross-functional to generate speed in time to market and to add as much value as possible for stakeholders across touchpoints. In addition to my daily involvement in projects, I maintained an internal knowledge hub that was a digital platform for sharing and storing educational materials linked to the digital platform on which the New Business brands are based. I developed this both technically and in terms of content to fill the need for training and skills-enhancing activities for business users.