At Tech Staq we specialize in helping tech talent with their next step in their career…A successful talent hunt requires rigorous analysis, creativity, logic and sound judgement. Through our experience and knowledge, we provide companies with the best talent to easily identify and develop extraordinary candidates.We are here to help your career or help your business grow...#techstaq #techtalent #newcareer #innovationMy day to day:•Assisting in recruitment processe:, finding the best talent and conduct interviews.•Meeting with potential clients.•Reporting on daily progresses and statuses of open vacancies and new leads.•Provide timely, accurate, effective administrative support to our team.•Booking trips (incl. flight, hotel, transportation) for our candidates.

* Liaising with internal departments for problem solution.Providing reactive and proactive support to customer reported faults.* Involved in processing orders, forms and applications. Accurately recording details of calls and issues.* Identifying and escalating priority issues or customer complaints. * Sending emails to clients answering their enquiries. Taking ownership on all calls and queries answered.

Responsibilities* Resolution of incidents in the department of administration and contracts.* Resolution of complaints about billing and contract management* Program Management SAP, Siebel and other internal databases.* Preparation of reports on the status of tickets and telephone support.* Making decisions about relationships and extracting data for reporting.

* Billing. Invoicing private clients and companies.* Accounting. Logic, Making quarterly balances and annual and quarterly summaries conducting annual VAT, income tax and corporation tax.* Personnel Administration. Making payrolls and payments. maintaining relationships with the banks.* Preparation of reports on the status of tickets and extraction of data for reporting.* Extracted information from SAP to review shortages or overages on daily and monthly basis.* Maintained effective communication links with clients, banks, and managers regarding accounts available for monthly audits.* Generated cash control reports for senior managers for end-of-the-month reviews to account for variances in each facility.

* Monitoring calls and providing feedback to ensure enhanced customer experience. * Coaching and Training front line advisors to provide correct resolution and quality service. * Generating reports relating to team and process performance.* Analysing areas of improvement and implementing corrective / preventive action plan.* Coordinate the actions of team members and manage, lead and train the team.* Control of transmission and meeting the objectives of the service.* Performance of the team individuals and quality monitoring of the agents.

* Registration internal billing and accounting and making budgets and billings.* Track customers and suppliers and management of payments and collections.* Making payroll and payments to workers, monitoring and management of cash flow.* Perform complex balance sheet reconciliation and prepare and enter correcting entries.