Andrea Alexander-Doss Mpa, Rpa Email & Phone Number

New York City Metropolitan Area

Dallas, Ga

Dallas, Ga

Health and safety consulting firm providing comprehensive workplace safety awareness, audits, and corrective action plans.Hired to provide business process improvement and implementation services to small size owner-operated enterprise in the work hazard safety area. Provided operational assessment to improve the process to enhance company growth.  Interviewed ownership, observed and analyzed company processes, and provided direction on improvement to business methodology and enterprise systems.  Developed management reporting and analytical tools that empowered ownership to measure and respond to variation in financial performances from pre-determined goals and objectives.  Streamlined invoice and billing process that reduced monthly processing time, created accounting control procedures. Exceeded revenue and profit goals by 12% by capitalizing on customer opportunities.

Greater New York City Area

7 Hanover Square, New York, Ny

• Led oversight of Guardian's 1.5M square foot corporate headquarters, commercial, and retail space. • Developed and implemented systems, best practices, policies, and procedures to ensure quality management and maintenance services. • Created and delivered departmental and organizational goals, including sharing best practices on process improvement, refining, and introducing new key KPI’s and standard operating procedures. • Created annual budgets, ensured adherence to budgets as well as coordinating of major equipment purchases and monitoring facilities expenses management. Generated over $2M in cost savings through strategic procurement efforts, implementing cost control procedures, and process efficiencies. • Developed transformation projects and implemented strategies to maximize service levels and productivity.• Utilizing Lean Six Sigma methodologies redesigned service request process boosting customer service approval rating by 30%. • Collaborate with partners to bid and negotiate vendor agreements, including preparing and executing specifications and RFP’s. • Developed workspace strategy transitioned the company to a new space standard resulting in a $25M reduction in real estate cost. • Managed over 600,00 sq. Ft of tenant space, which included 15 tenants, encompassing all aspects of property management operations, maintaining a 90% retention rate by providing an unwavering commitment to customer service.• Provided exceptional services to tenants through the resolution of issues, generation of work orders for vendors and maintenance staff, coordination of tenant move-ins, and the provision of 24-hour emergency coverage. • Facilitated property maintenance issues, scheduling maintenance and repairs, negotiating contracts, and conducting property inspections.• Successfully, managed projects from space planning through leasing, design, closeout, and controlling project budget

Led a team of administrative and financial professionals responsible for departments $45M budget management, internal controls, finance team policies, procedures and operations as well as property management. • Led development of annual operating budgets, rolling forecast and corresponding variance analysis. • Developed financial models to support strategy initiatives for executive management review.• Orchestrated the integration of financial, project management tracking and lease administration systems into one automated structure, ultimately enhancing reporting and tracking procedures.• Increased customer approval rate by 15% establishing new performance metrics and cost controls and benchmarks. • Managed 500,000 square feet of commercial and retail space maintained 90% tenant retention rate, provided exceptional customer service and ensured timely collection of rents. • Acknowledged by tenants for exceptional service and dedication to delivering high quality, securing consistent rates of customer satisfaction and retention.

New York, Ny

Master Of Public Administration (Mpa), Public Administration

Rpa Designation, Real Estate & Facilities Managment

Real Estate Institute - The Business Of Real Estate: Finance & Investment