Andrea Atkins Email & Phone Number

Cleveland/Akron, Ohio Area

MRI Application Specialist. I deliver clinical integration training to customers; I take pride in providing a positive outcome and proficiency in the system I train. I educated and sustained customers on different field strengths 1.0T, 1.5T, and 3T and at many different software levels and different systems Intera, Achieve HFO, and Ingenia.Train customers to be competent to use the MRI interface, system, and coils. I specialize in training customers from an essential level to advanced levels. I teach MRI Breast and Biopsy. I provide site support troubleshooting, escalation, and assist customers with the ACR process.Responsible for pre and post communication, assess customer's needs, workflow, defining customer training guidelines, discussing expectations, and executing a successful training event. Provided remote and on-site clinical support and keep in touch prior, during, and after any training making sure the customer's expectation exceeded.I have supported the Philips sales and marketing team, set up and supported booths at an MRI conference for a breast conference in Las Vegas.Responsible for troubleshooting, diagnose, resolve, escalate issues, document accordingly, and reporting to the correct stakeholders for speedy resolve and perform solution for resolve for customer site.I team up and collaborate with sales and service teams. I take ownership and have an open dialog with customers. I coordinate, anticipate, and proactively plan with Imaging Directors and Radiologists to achieve best practices and manage customer expectations. I assist and support the clinical education department with development material. Assume a leadership role in the new hire mentoring program. Contributed to the sales and service initiative. My strengths are ownership, acting with integrity, focus on educating customers, and inspire learning and drive innovation. I'm passionate about my work and customers.

Brookpark, Ohio

MRI Manager, R.T. (R) (MR) (AART)Experience working in an outpatient facility on Hitachi and GE 1.5 TI was responsible for setting up the department, protocols, and oversee the day to day operations.I worked directly with the Radiologist and referral physicians ensuring the best image quality.Developed and maintained State manuals, oversaw state inspections, QA program and ACR accreditation.Train all new hires.Coordinate and schedule staff, covering vacation time, managing workflow and productivity of the department. Responsible for providing a positive patient experience and customer feedback.Responsible for maintaining and ordering supplies for the department.Ensures that all reporting documentation (payroll records, statistics, QA data) maintained accurately.I worked with the PAC’s and RIS team about hanging folders and CPT codes.I was responsible for staff conformance, competencies to all licensing and regulatory agencies. Maintaining patient confidentiality and working directly with patients to resolve issues and scanning patient’s safety.

Associates, Allied Health And Radiology

Education descriptions and studies include: - Radiology, CT, MRI, US and Nuclear Medicine. - Allied Health. - General Studies.

Associate'S Degree, Mri And Radiologic Technology/Science - Radiographer