Andrea Atkins Email & Phone Number

Extensive MRI experience. As a manager, clinical education specialist, and customer support. Experience gained in hospital and outpatient settings as an MRI manager and as a lead MRI technologist. I am currently working on the corporate level as a Clinical Application Specialist. I am a certified trainer Comp TIA CCT+ and have experience teaching customer classes, both offsite and onsite. I'm an educator, new hire mentor, and customer advocate. I deliver clinical integration training to customers; I take pride in providing a positive outcome and customers' proficiency in the system I train. I educated and sustained customers on different field strengths 1.0T, 1.5T, and 3T and at many different software levels and different systems Intera, Achieve HFO, and Ingenia. I specialize in training customers onsite and offsite from an essential level to advanced levels. I teach MRI Breast and Biopsy. I provide site support troubleshooting, escalation, and assist customers with the ACR process.Several of my responsibilities as a Clinical Education Specialist is to facilitate successful customer experience, train customers to be proficient operating MRI systems, navigation of software, protocol, and image optimizations. I coordinate, anticipate, and proactively plan with Imaging Directors and Radiologists to achieve best practices and manage customer expectations. I assist and support the clinical education department with development material. Assume a leadership role in the new hire mentoring program. Contribute subject matter to include clinical protocols, sample images, tech tips, and contribute training material net forum community. Assess and document user competency, award continuing education credits, and complete required internal documentation. Responsible for troubleshooting, diagnose, resolve, escalate issues, document accordingly, and reporting to the correct stakeholders for speedy resolve and perform solution options for customer site. I assist and support the clinical education department with development material. Assume a leadership role in the new hire mentoring program. I contributed to the sales and service initiatives. I have experience setting up and supported booths at an MRI conference for a breast conference in Las Vegas.I provide a positive customer experience. My strengths are striving for excellent customer satisfaction. Teaming up to excel, acting with integrity, focus on educating customers, inspire learning, and drive innovation, I'm passionate about my work, customers' experience, and building lasting relationships.

Listed skills include Radiology, Mri, Healthcare, Patient Safety, and 1 others.