Coordenador De Gestão Do Conhecimento
Current
May 2024 - Present
AeroLeads people directory · profile
André Abachioni Email & Phone Number
Content Writer | Enterprise Knowledge Management | Self-service Customer Support
at
PSI CRO AG
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Content Writer | Enterprise Knowledge Management | Self-service Customer Support
Location
São Paulo, São Paulo, Brazil
Company size
Who is André Abachioni? Overview
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Quick answer
André Abachioni is listed as Content Writer | Enterprise Knowledge Management | Self-service Customer Support at PSI CRO AG, a company with 1365 employees, based in São Paulo, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for André Abachioni.
André Abachioni previously worked as Coordenador de gestão do conhecimento at Psi Cro Ag and Xoom Content Writer - Knowledge Management at Paypal. André Abachioni holds Graduação, Produção Multimídia from Centro Universitário Belas Artes De São Paulo.
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PSI CRO AG
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Profile bio
About André Abachioni
I'm specialized in enterprise content management (ECM) with 4 years of experience in the fintech sector. In my last role, I reviewed and rewrote more than 800 pieces of global content for Xoom, PayPal's product for sending international payments, including: help center articles, IVR scripts, email templates, and internal articles used by the customer support.Due to my ability to summarize and synthesize content, I reduced the number of templates used by the CS frontline agents from 600 to 300, reducing overall handling time and facilitating the analyst's experience. I also led the Content Champion program for the LATAM market, where I optimized the process of collecting suggestions for improvement and implemented more than 150 changes coming from the operation.In my next role, I want to continue creating content to educate internal and external customers on a variety of topics, and eventually apply my knowledge in multimedia production to script and streamline content in creative ways.
Current workplace
André Abachioni's current company
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Psi Cro Ag
7 roles
André Abachioni work experience
A career timeline built from the work history available for this profile.
Xoom Content Writer - Knowledge Management
Core responsibilities: - Create and deliver Xoom customer support content for customer-facing channels, including the Xoom Help Center as well as internal content and documentation including talking points and process guidance. - Coordinate with Product Owners and other internal partners to identify and create all required customer support content..
Aug 2020 - Feb 2024
Social Customer Care
Core responsibilities: - Provide customer support through social media channels (Facebook, Twitter, PayPal Community) on both public and private spaces; - Meet regularly with PR, Legal and Marketing to address upcoming trends and potential concerns found on social media; - Work with peers to achieve team-based and individual metrics. Personal achievements.
Apr 2018 - Aug 2020
Customer Solutions Agent (Disputes, Limitations And Business Support)
- Triple-skilled phone support agent for risk, purchase protections, and small business; - Specialized in risk analysis, promoting customer satisfaction while finding quick turnarounds for deep and complex problems.- Finished my first year on the line as the team's top performer; was promoted shortly after that.
Mar 2017 - Apr 2018
Travel Agent
Aviva Prime
Aviva Prime is a LGBTQIA+ focused travel agency, and during my time there I was in charge of the main agency’s daily tasks, including: - Final customer and travel agencies services (emitting flight tickets, booking hotel rooms, travel assistance, etc); - Creation and adaptation of domestic and international packages; - Direct contact with local providers.
Jan 2016 - Nov 2016
Agente Imobiliário
Jul 2015 - Dec 2015
English Instructor
Hands-On Idiomas
English instructor for students of all ages and knowledge levels.
Feb 2013 - Jun 2015
Team & coworkers
Colleagues at PSI CRO AG
Other employees you can reach at psi-cro.com. View company contacts for 1365 employees →
MA
Mounir Aribi
Colleague at Psi Cro AgPinellas Park, Florida, United States, United States
View →
MS
Martyna Siekaniec
Colleague at Psi Cro AgWarsaw, Mazowieckie, Poland, Poland
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MK
Melanie Kaufmann
Colleague at Psi Cro AgDurham, North Carolina, United States, United States
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DV
Daria Veremeichik
Colleague at Psi Cro AgSt Petersburg, St Petersburg City, Russia, Russian Federation
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JJ
Justine Jacobs
Colleague at Psi Cro AgBegijnendijk, Flemish Region, Belgium, Belgium
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GP
Georgiana Patrascu Metzler
Colleague at Psi Cro AgNewcastle East, New South Wales, Australia, Australia
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TS
Tetiana Shtefiuk
Colleague at Psi Cro AgKatowice, Śląskie, Poland, Poland
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ND
Natálie Dostálová
Colleague at Psi Cro AgPrague, Prague, Czechia, Czech Republic
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AB
Artur Borisov
Colleague at Psi Cro AgHungary, Hungary
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IR
Isabella Roberts-Mariani
Colleague at Psi Cro AgGreater Brighton And Hove Area, United Kingdom
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Mounir Aribi
Colleague at Psi Cro AgPinellas Park, Florida, United States, United States
View →
MS
Martyna Siekaniec
Colleague at Psi Cro AgWarsaw, Mazowieckie, Poland, Poland
View →
MK
Melanie Kaufmann
Colleague at Psi Cro AgDurham, North Carolina, United States, United States
View →
DV
Daria Veremeichik
Colleague at Psi Cro AgSt Petersburg, St Petersburg City, Russia, Russian Federation
View →
JJ
Justine Jacobs
Colleague at Psi Cro AgBegijnendijk, Flemish Region, Belgium, Belgium
View →
GP
Georgiana Patrascu Metzler
Colleague at Psi Cro AgNewcastle East, New South Wales, Australia, Australia
View →
TS
Tetiana Shtefiuk
Colleague at Psi Cro AgKatowice, Śląskie, Poland, Poland
View →
ND
Natálie Dostálová
Colleague at Psi Cro AgPrague, Prague, Czechia, Czech Republic
View →
AB
Artur Borisov
Colleague at Psi Cro AgHungary, Hungary
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IR
Isabella Roberts-Mariani
Colleague at Psi Cro AgGreater Brighton And Hove Area, United Kingdom
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3 education records
André Abachioni education
Graduação, Produção Multimídia
Técnico Em Instrumento Musical - Trompete, Music
Fundação Das Artes De São Caetano Do Sul
Produção De Música Eletrônica, Trancado
FAQ
Frequently asked questions about André Abachioni
Quick answers generated from the profile data available on this page.
What company does André Abachioni work for?
André Abachioni works for PSI CRO AG.
What is André Abachioni's role at PSI CRO AG?
André Abachioni is listed as Content Writer | Enterprise Knowledge Management | Self-service Customer Support at PSI CRO AG.
Where is André Abachioni based?
André Abachioni is based in São Paulo, São Paulo, Brazil while working with PSI CRO AG.
What companies has André Abachioni worked for?
André Abachioni has worked for Psi Cro Ag, Paypal, Aviva Prime, Lopes Consultoria De Imóveis, and Hands-On Idiomas.
Who are André Abachioni's colleagues at PSI CRO AG?
André Abachioni's colleagues at PSI CRO AG include Mounir Aribi, Martyna Siekaniec, Melanie Kaufmann, Daria Veremeichik, and Justine Jacobs.
How can I contact André Abachioni?
You can use AeroLeads to view verified contact signals for André Abachioni at PSI CRO AG, including work email, phone, and LinkedIn data when available.
What schools did André Abachioni attend?
André Abachioni holds Graduação, Produção Multimídia from Centro Universitário Belas Artes De São Paulo.
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