Andrea Basurto Email & Phone Number

Ontario, Canada

Ontario, Canada

Mississauga, Ontario, Canada

Mississauga, Canada

Toronto, Canada Area

- Analyzed and reviewed regulatory findings completed to address regulatory findings raised by a government regulator on a regular basis, raising concerns when appropriate and communicating them to senior management, contributing to in an increased clearance rate of findings - Effectively developed and maintained a dashboard on Excel to track regulatory issues by paying strong attention to detail, which resulted in the Chief Auditor receiving accurate and reliable information on OSFI issues… Show more - Analyzed and reviewed regulatory findings completed to address regulatory findings raised by a government regulator on a regular basis, raising concerns when appropriate and communicating them to senior management, contributing to in an increased clearance rate of findings - Effectively developed and maintained a dashboard on Excel to track regulatory issues by paying strong attention to detail, which resulted in the Chief Auditor receiving accurate and reliable information on OSFI issues during quarterly reviews.- Successfully performed a thematic review on issue closures by using strong analytical skills to review a sample of 26 issues, allowing for conclusion’s to be made on the audit team’s ability to close issues in alignment with the audit methodology.- Applied effective time management skills during an audit in Dominican Republic while conducting multiple walkthroughs and interviews in the fieldwork stage of the audit, resulting in the identification of an audit issue and the successful completion of the assigned audit steps in a reduced timeframe.- Used my proficiency in Spanish to translate audit methodology updates and Global Audit communications in a timely manner, thereby ensuring that audit teams in Latin American countries were aware of changes and stayed aligned to their English peers.- Assisted in the evaluation of the Audit Department’s compliance with reporting requirements, as well as the department’s operating effectiveness through the development of a checklist that included relevant regulatory guidance and requirements, resulting in the identification of existing gaps and action plans to address them.- Consistently applied my strong work ethic and cultivated professional relationships while successfully executing all assigned deliverables, resulting in my promotion to a full year audit intern and increased responsibility, following a four-month summer position. Show less

Burlington, Ontario

-Handled customer concerns in a professional manner and solved problems by analyzing the situation and drawing on product knowledge to recommend products that fit customer needs-Successfully persuaded customers to try on different brands of shoes by articulating the value of the merchandise, resulting in awareness of products available and in the achievement of the weekly sales targets -Effectively handled sales transactions with precise attention to detail to ensure all transactions… Show more -Handled customer concerns in a professional manner and solved problems by analyzing the situation and drawing on product knowledge to recommend products that fit customer needs-Successfully persuaded customers to try on different brands of shoes by articulating the value of the merchandise, resulting in awareness of products available and in the achievement of the weekly sales targets -Effectively handled sales transactions with precise attention to detail to ensure all transactions balanced daily -Operated RIC point of sale system to input customer data, resulting in an increase of marketing data to benefit Ashley Shoes -Well versed in using the company’s inventory control program to successfully process and complete any special orders for customers, thereby enhancing customer satisfaction and retention Show less

Burlington, Ontario

-Managed the reception of guests while delivering quality customer service by being friendly and personable and upholding the company’s brand standards and values -Encouraged guests to sign up for the Canyon Club, using clear articulate communication to market the program and answer any related questions, resulting in the awareness of the program thus benefiting Canyon Creek-Registered guests, taking into consideration server rotation to maintain efficiency and organized seating… Show more -Managed the reception of guests while delivering quality customer service by being friendly and personable and upholding the company’s brand standards and values -Encouraged guests to sign up for the Canyon Club, using clear articulate communication to market the program and answer any related questions, resulting in the awareness of the program thus benefiting Canyon Creek-Registered guests, taking into consideration server rotation to maintain efficiency and organized seating arrangements-Effectively took reservations by telephone or in person, while answering any general inquiries the guests had about Canyon Creek, thereby ensuring guests had a pleasant dining experience and became repeat customers Show less