Andrea Cabezas Email & Phone Number

United States

United States

Productions Lead over the Contracting Operations and the Credentialing Team.

Supervise contractors and help them focus on team operations, quality, and performance. Audit Contracts for the Insurance Operations DepartmentDevelop and/or oversee the development of procurement requests through a scope of work and contract development. Work with supervisors, project managersCreate training plate forms for the Insurance Operations DepartmentImplement team reporting, flag legal issues and construct action plans to address themDrive… Show more Supervise contractors and help them focus on team operations, quality, and performance. Audit Contracts for the Insurance Operations DepartmentDevelop and/or oversee the development of procurement requests through a scope of work and contract development. Work with supervisors, project managersCreate training plate forms for the Insurance Operations DepartmentImplement team reporting, flag legal issues and construct action plans to address themDrive engagement with the Direct Contracting Team by creating an inviting cultureMaintain internal and external professional relationships Show less

Supporting domestic and Partner Center agent development via effective coaching, post new-hire training, and communication; utilizing innovative tools, techniques, and creativity that fosters a blended learning environment that supports the vision of AXResearch and analyze data to discover trends and actionable data.Collaborate with and gain knowledge from key business partners and stakeholdersResearch trends based on requests from management and operationsServe… Show more Supporting domestic and Partner Center agent development via effective coaching, post new-hire training, and communication; utilizing innovative tools, techniques, and creativity that fosters a blended learning environment that supports the vision of AXResearch and analyze data to discover trends and actionable data.Collaborate with and gain knowledge from key business partners and stakeholdersResearch trends based on requests from management and operationsServe as subject matter expert for OmniChannel businessesFoster knowledge sharing environment to ensure business consistencyAbility to think critically and independently and creatively Show less

Provided support for over 100 representatives handling escalated customer contactsPart of a specialized escalation/ customer support team for VIP/ confidential customersResearched and collaborated with various departments, financial institutions and 3rd party vendors to provide escalated customer resolution in a timely and courteous manner at the earliest possible level of interventionActed as stand-in liaison as necessary

Responsible for the Coaching and development of New hires during nesting periodCreated outstanding customer experiences to ensure productive business operationsPerformed Live call monitoring for Quality Improvement and provided on the spot side by side assistance and coaching when needed