Plan, craft and coordinate the distribution of multi-platform content in the form of blogs, podcast copy, adverts, email campaigns, infographics, videos and paid social content.Evaluate and report marketing performance metrics and analytics.

I create compelling and creative copy to achieve organizational goals.

- Supervise day-to-day operations of the customer service department, training and overseeing a team of three Account Managers. - Developed a Customer Service Kit to establish customer service procedures that guide daily operations. - Manage team workflow, prioritize and delegate tasks using the Hubstaff project management app, ensuring adherence to deadlines.- Resolve any escalated customer service issues. - Prepare client reports and customer meetings.

- Communicate effectively via phone and email and manage time efficiently to ensure all customer queries are answered.- Strengthen customer relationships and secure incoming uniform orders from national private security service providers. - Liaise with internal departments to ensure orders are fulfilled as expected and streamline communication across teams.- Develop and continuously update organizational systems that adapt to the constantly changing - Process and organize information to create customer specific web portals for uniform orders.

- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.- Process orders using Linux HP software.- Ensure prompt fulfillment of orders.- Resolve complaints and improve processes to prevent further issues.- Facilitate client satisfaction and renew customer relations.

Head Journalist: • Created content for web platforms and managed social media accounts (Facebook, Twitter and Instagram).• Coordinated public relations: built media lists, redacted press releases, prepared presentations and monitored the media.• Coordinated campaigns with an agency to ensure organizational goals were met.• Photographed and recorded video of events.• Collaborated to develop the city’s first touristic website and mobile app.

• Conceived the concept for the cultural segment “La Ronda”.• Interviewed local artists, prepared topics and included a weekly calendar of cultural events.

• Wrote news articles in English and Spanish for the first Bilingual Digital Newspaper in Ecuador.• Managed social media accounts (Facebook and Twitter).

• Covered issues affecting the local community. Wrote news reports and did photography for the weekly edition.• Managed social media accounts (Facebook and Twitter).

- Info UCGReporter and writer for Universidad Casa Grande’s college magazine.

Internship in the “Community” segment of local news channel Ecuavisa. Assisted during interviews, on the field and in the main cabin while the news aired.