• Create and edit business and system process procedures and job aids for Bankruptcy• Work with multiple Lines of Business, including Home Equity, Home Mortgage, and Wells Fargo Financial• Publish procedures and job aids to online e-manuals• Perform analysis and organize complex technical procedures to be more accessible to the user• Work closely with Subject Matter Experts through interviews and job shadowing• Coordinate with various legal and regulatory departments, including Legal and Risk Management • Act as a liaison between Line of Business, Project Management, and Procedure Writing groups• Work with Process Modelers to create workflows and models• Work on a specialized team that addresses Annual Certification of procedures for compliance with Office of Comptroller of the Currency (OCC) audit requirements• Perform comprehensive QA of procedures during large-scale conversion to OpenText Content Management System• Convert procedures to a new format for OpenText OpenText Content Management System

Organized, formatted, and edited Quality Assurance (QA)/Quality Control (QC) documents: • Quality Assurance Manual• Quality Control Procedures and Work Practices for the following areas: Administrative (for example, Internal Quality Audit procedure); Project Management; Procurement; Engineering (for example, Drafting Standards); Construction (including Civil, Electrical, Structural, and Mechanical procedures); Testing and Commissioning Created templates and forms for QA/QC documentation and proceduresCreated training material for QA/QC program and assisting in training sessionsMaintained and updated website for distribution of QA/QC documentationOrganized, formatted, and edited project-specific documentation, such as the following:• Project Quality Plans• Procedures specific to the project• Specifications• Calculations• Design Basis documents• Reports and other miscellaneous documents• Safety and Work Methods procedures Organized and facilitated the completion of proposalsPerformed as Project Administrator/Document Control on select projects• Created and transmitted all submittals to client• Received, tracked, and distributed submittals from client (including client comments) • Acted as “gatekeeper” in a document control capacity• Created a log and tracking process for submittals• Trained other personnel on process Oversaw, organized, and/or facilitated special print productionActing as general technical support for Microsoft Office programs, particularly Microsoft Word

On Impact Documentation Project for Wachovia Mortgage, FSB:Impact Procedures• Created and edited online procedures for Impact system • Documented updates to the Impact system and mortgage process in online procedures• Worked closely with Subject Matter Experts for revisions and updates • Developed and maintained tracking systems for procedure updates• Responded to and tracked feedback from clients and users• Maintained company grammar and format standards Impact Products and Underwriting Guidelines Online (PUGO)• Updated and published PUGO twice a month (using both Dreamweaver and PRIMO)• Developed and maintained tracking systems for PUGO updates• Responded to and tracked feedback from clients and users• Maintained company grammar and format standards

On the Consultant Leader Handbook project: • Created a 20+ page quick-reference guide, including format and content• Formatted content from other software programs for inclusion in handbook• Researched content for handbook

• Coordinated engineering and technical documents for formatting and editing• Edited, formatted, and revised engineering documents and technical reports • Edited, formatted, and revised guidelines and project procedures• Composed, edited, and formatted engineering correspondence• Prepared and formatted PowerPoint presentations • Assisted with special projects for audits, design reviews, meetings, etc.

• Maintained and ordered supplies for approximately 50 people• Provided administrative support for over 100 people • Coordinated print projects with external printing facilities• Formatted, edited, and revised business and engineering documents• Tracked and maintained general information for administrative group• Prepared presentations and reports• Distributed important documents and mail (including UCNI mail)

• Wrote instructions for software procedures manual• Organized and maintained system for tracking and logging data tapes• Processed and prepared graphics for presentation

• Supported approximately six people in Store Design and Construction • Maintained office setting by filing, sorting mail, updating/creating reports and logs with MS Excel, and other general office duties• Worked on special projects such as photo displays and databases