Manage medium to large projects within the Care Delivery Systems.

The Technology Program Manager and Business Analyst role was a liaison between IT and Business with a focus on gathering, analyzing, and documenting business client needs. Responsibilities:* Identify requirements and design processes, reports, and tools. * Establish and execute processes to solicit requirements. * Track project task requests on a daily basis (database; notice mailing; call center (IVR); forms processing; websites; notices and distribution) to meet date deliverables. * Review and provide recommendations on projects and system enhancements. * Identify, evaluate, and define operational changes to improve information and processing systems. * Review resource hours for each technical task and communicate to the business time allocations. * Monitor all technical task due dates and communicate with the developer and business line any issues that may cause a delay in the original due date. Adjust accordingly when original date is not met.

* Led team of 8 data developers responsible for data applications and technologies used to gather, control, and analyze data and information about client cases and operations.* Facilitated automation and standardization of data processes, including receipt, intake, cleansing, standardizing, and loading to application.

* Developed standard templates for tracking project components. * Analyzed and documented business requirements.

* Bachelor of Science, Information Technology (BIT) Professor. Courses included Project Management, Database Management, Systems Analysis and Design, Object-Oriented Analysis and Design, Software Quality Assurance, Technical Writing and Management of Information Systems.

* Hired employees, evaluated performance, designed individual growth plans, mentored staff concurrently for two teams (10 employees).* Managed large scale, cross-functional projects including FTC Compliance and PO size expansion.* Participated in long range planning with business units including process and system reviews.* Recommended technical direction within sphere of influence.

* Managed employee relations concurrently for three development teams.* Managed all phases of projects, including project definition, requirements, design, as well as managing the build, test and implementation phases.* Developed annual system plans.* Defined and followed departmental budget. * Set technical direction within areas of responsibility.* Built and maintained vendor relationships for personnel, tools and software systems.* Mentored employees in transition from business skills to programming skills.* Collaborated with business units in identifying and managing Y2K risks.* Allocated resources to projects from both internal resources and external consultants.* Prepared monthly reports for the CEO, CIO and interested external parties.

Lead System Analyst, Life Systems (1994-1997)Senior System Analyst, Life Systems (1992-1994)Programmer Analyst, Life Systems (1991-1992) Programmer Analyst, Auto Systems (1988-1989) Programmer, Auto Systems (1987-1988)Associate Programmer, Pension Systems (1986-1987)

Maintained COBOL/JCL Individual Life insurance systems

Processed staff applications.Coordinated visas and housing.Worked with children's ministries.

Attended DTS at Makapala, HI. Outreach to Figi.