Andrea Bellavia Email & Phone Number

Milan, Italy

Berlin, Germany / Milan, Italy

As a Senior Delivery Manager, I lead multiple consulting engagements within strategic accounts, establishing effective frameworks to prioritize customer outcomes, create robust governance structures, and manage expectations aligned with client business requirements while mitigating risks.Responsibilities:Manage the entire mission lifecycle: from a thorough pre-to-post sales handover to a detailed execution phase, ensuring all objectives are met.Centralize insights: gather inputs from various teams to create comprehensive, cyclical delivery plans, maintaining cohesive synergy with customer executives and technical teams.Orchestrate teams: ensure accountability across internal and customer teams, implementing long-term strategic plans that promote sustainable growth and secure the necessary resources to guarantee solid project delivery across all lifecycle stages, thereby enhancing internal revenue targets.Act as the primary Services point of contact: serve as a pivotal escalation point to ensure stakeholder alignment and client satisfaction through tailored delivery strategies and proactive resolution.Contribute to pre-sales and account strategies: foster high-level customer relationships for strategic account development in post-sales. These efforts aim to cyclically expand Services positioning and drive continuous delivery pipelines.Mentor Delivery Managers and Project Coordinators: oversee the ramping and onboarding of new hires, participate in task forces to enhance internal processes aimed at practice development, and improve project segmentation/coverage.

Berlin, Germany

Led the scoping, deployment, and learning path design to enhance the positioning of the Elastic education portfolio. Collaborated cross-functionally with Delivery Managers, Education Architects, Curriculum Developers, Customer Success, and Sales teams to ensure successful training engagements, support Elastic adoption and drive customer retention/growth in Southern Europe and MEA territories of reference. Conducted internal enablement activities to boost positioning and developed strategies for field expansion to increase attachment rates and improve education services upselling.Orchestrated initiatives and leveraged field events to expand regional business coverage and evangelize users about solution training programs.

Milan, Italy

SAP Education aims to deliver high value knowledge products and services through a full suite of education courses, certifications and learning software designed to help partners, clients and users leverage the power of SAP solutions and increase the productivity of SAP ecosystems.In this context, I led Education Delivery for Israel market unit. My responsibilities and areas of interest were as follows:Design, planning and release of SAP Education course portfolio and learning solutions (standard and customer specific);Training Needs Analysis, creation and follow-up of education proposals;Defined the most effective education plan based on customer's needs; Developed learning plans for training programs addressed to key customers and partners; End-to-end public and private education delivery lifecycle management;Provided effective reporting based on learning solution trends, forecast and budgeting KPI;Reviewed training delivery to ensure customers were provided with effective training solutions and education software.

Milan Area, Italy

Laureate International Universities (LIU) is a leading international network of higher education. The LIU network of more than 80 accredited campus-based and online universities offers undergraduate and graduate degree programs to more than 1,000,000 students in 28 countries around the world. In this context, I worked as part of the LIU Affiliation Partnerships unit and my responsibilities were as follows:Developed learning programs in the context of education partnerships for the Laureate International Universities network (responsible for key partners in LATAM and Iberia);Managed training programs to guarantee the correct implementation in the partners institutions; coordinated Train-the-Trainer sessions and supervised the development of curricula for education plans; Collaborated with key stakeholders and topic experts to drive the creation of training content; Carried out QA activities to ensure programs were implemented under the highest quality and technology standards.

Milan Area, Italy

Worked as part of a Sales team (for NABA, the school/institution of reference in Italy part of the LIU network). Responsibilities included:Management and intelligence for educational counseling oriented projects aimed at improving learning curricula and executing demand generation strategies to fulfill sales objectives; Metrics and analysis on learning trends according to geographical distribution and programs of interest; On-site/distance onboarding training to educational counseling team; Defined strategies through direct and online channels to improve conversion rates.

Remote

Course development, instructional design and education project management for the academic branch of Open English within a project aimed at creating innovative digital content for online English language courses;Linguistic and cognitive consultancy;Digital content production for different categories of learners; Provided strategy and methodology on how to adapt content to the LMS.

Barcelona, Catalonia, Spain

Worked as part of a Cognitive Science funded research project dealing with cognitive processes involved in deconstructing figurative language understanding through recurrent conceptual schemas. My responsibilites were focused on:Qualitative and quantitative contrastive analysis of data from different languages and communication modes;Program Development;Syllabus design and training on the following subjects: Pragmatics, Sociolinguistics, Cognitive Theories of Language.

Luxembourg, Luxembourg

Worked as part of the Project Administration team whose main focus was the implementation of projects which were in the scope of responsibilities of multiple teams. In this context, my tasks and responsibilities were as follows:Localization project planning, documentation and follow-up.Coordination of processes like conception, testing, training and release management. Main projects I was involved in: T-Flow (a DMS covering the internal workflow of the DGTRAD from the request to the final delivery of source/target documents).Macro and Toolbar Analysis (a project aimed at cleaning up the internal CMS interfaces).TermForum (I was in charge of creating a terminology platform as a digital environment through which external translators could interact with the in-house translators).IATE Feeding Project (a project carried out in collaboration with the Terminology Unit to improve the number of entries within the inter-institutional terminology database).

Miami, Florida, United States

Worked as part of the Education Department at the Consulate General of Italy in Miami;Coordinated and supervised the development of learning programs for institutions having Italian language and culture courses as part of their curriculum offer.

Master'S Degree, Language And Education Technologies, Summa Cum Laude

Bachelor'S Degree, Modern Languages For The Web

Postgraduate Program, Cognitive Sciences And Linguistics

Software Localization