Andrea Bianchi Email & Phone Number

Wiesbaden, Hessen, Deutschland

Highly productive experience in a small team composed to design and develop public and private projects between Mainz and Hessen state:- Created concept designs and estimated volumes in 10+ projects for residential and commercial customers;- Created and implemented a variety of landscaping designs based upon residential and commercial customer specifications and budget on 1+ Mln Euro projects;- Designed concepts involving hardscape, lighting, irrigation and drainage system on projects up to 25.000 square meters;- Identified issues, analyzed information and provided solutions to problems based on site condition, weather adversities and restricted regulation;- Exceeded goals through effective task prioritization and great work ethic, shortening up to 50% the time required to perform a task;- Successfully maintain clean, valid driver's license and access to reliable transportation.

Edinburgh, United Kingdom

Manage a large number of transactions with customers by email and by phone for a wide range of clients, including high range electronic gadgets, insurance policies and gift cards related services. Lead enquiries and cases to their right answer for any problem on one of our supported products, while efficiently utilising professional software and documentation provided by the company and the clients. Deliver outstanding service to the customer by following customer's queries to achieve the satisfaction level while efficiently aiming to keep the personal KPI above the target level.Key Accomplishments:- Improved the number of transactions, whilst reducing mistakes and wastes of time by 60% within two months.- Improved the average productivity level by 60%, becoming the most productive member of the team, while working with more than three clients simultaneously within two months.

Edinburgh, United Kingdom

Managed wide range operations of private gardens, including residential and high-quality luxury gardens to enhance the beauty of landscaped environments by installing landscapes and sustaining the appearance of existing grounds. Led multiple maintenance activities such as mowing, pruning trimming, seeding, and planting, while expertly utilising advanced tools. Delivered exceptional services to customer by following customer's specifications to achieve the satisfaction level.Key Accomplishments:- Improved efficiency of maintenance functions, whilst reducing mistakes and errors by 70% within three months.- Received 95% of positive feedbacks and increased customer retention rate, while working in more than 50 gardens.

Edinburgh, United Kingdom

Developed and maintained competitive working environment to drive company vision and goals. Led culturally-diverse teams and conducted informative training sessions that maximised performance level to accomplish the organisational bottom-line objectives. Achieved and exceeded seasonal and non-seasonal products sales targets through effective management of store displays and stock room. Streamlined communication processes with executive-level management to report the shop performances and discuss staff/stock issues. Executed overall store functions, including opening and closing the store, monitoring fire exits and waste disposal, as well as holding store and safe keys.Key Accomplishments:• Elevated sales volume of three shops, while managing visual merchandising of all shops across Glasgow region.• Optimised revenue growth and profitability by mentoring existing and newly hired staff in more than five stores.

Edinburgh, United Kingdom

Directed overall store functions, including profitably selling products, smoothly running the till, inspecting deliveries, and restocking the shelves in accordance with the guidance of the store manager. Designed and implemented suggestive-selling techniques and provided excellent services to hit potential customers. Promoted business activities by fostering and strengthening strong rapport with all levels of management such as staff members, supervisor, and store manager. Formulated and presented reports to the supervisors regarding seasonal stock according to the customers' feedback.Key Accomplishments:• Significantly increased profit margins by meeting and surpassing distinct sales targets in more than four shops.• Generated revenue of 10K pounds in a single sales session by developing and leading high-potential sales teams.

Edinburgh, United Kingdom

Pisa Area, Italy

Led the production of documentation for the European regeneration project of Arno river for Pisa City Council. Designed and implemented digital data into the outdated database and technical documentation, while using a wide range of electronic gadgets for mapping the Arno river areas in more than 3 city councils around Pisa area. Led and designed executive plan for new public gardens and parks.Key Accomplishments:• Generated more than 100 new data and updated more than 300 old data including metadata to keep the information user-friendly.• Printed more than 10 technical maps for a master plan that included Pisa and other 4 city councils for a territory of more than 300 square kilometres.

Master Of Science In Horticulture, Green And Landscape Design And Management, First-Class Honours

Activities and Societies: Manage various operations of landscaping in temporary green installation sites during local and national green.

Bachelor Of Science In Horticulture, Green And Landscape Management, Pass

Activities and Societies: Analysed and published a technical relation on plants diseases located in the Old English Cemetery in Livorno..