Andrea L. Bierly Email & Phone Number

Lancaster, Pennsylvania Area

Lancaster, Pennsylvania Area

Lititz, Pa

Responsibilities:- Research background for user stories and assist Product Owner with creating use cases- Meet with internal stakeholders and conduct customer research to gather business needs and acceptance criteria- Help to assemble specification and additional details related to users stories- Work ahead of the development team with UI/UX resources- Assist Product Owner and Scrum Master with communication between the development team and stakeholders / management on… Show more Responsibilities:- Research background for user stories and assist Product Owner with creating use cases- Meet with internal stakeholders and conduct customer research to gather business needs and acceptance criteria- Help to assemble specification and additional details related to users stories- Work ahead of the development team with UI/UX resources- Assist Product Owner and Scrum Master with communication between the development team and stakeholders / management on questions, risks or issues blocking the progress of a story- Support QA by helping to write test cases- Responsible for documentation handoff to education team- When working with new channels or technologies, responsible for initial research, organizing documentation, identifying knowledge sources and any related contact information Show less

Lancaster, Pennsylvania Area

I assist internal and external clients with technical issues related to our product and systems used to create our product.It's all in the details. Working with the sales team, I help define feature requests before sending to the product development team for review and quoting.I am fortunate to have my hands in some exciting new product development (I can't disclose). But it's awesome. Serving as the face of the product development team, I boil down technical jargon into… Show more I assist internal and external clients with technical issues related to our product and systems used to create our product.It's all in the details. Working with the sales team, I help define feature requests before sending to the product development team for review and quoting.I am fortunate to have my hands in some exciting new product development (I can't disclose). But it's awesome. Serving as the face of the product development team, I boil down technical jargon into easy to digest solutions and answers. I guess you could say I'm fluent in two languages. Show less

The ringmaster of content marketing projects: social media branding/strategy, interactive digital publication design, web site design, content creation including blogs and shareable information.I ensure projects are delivered on time and that we deliver on clients' goals and expectations. I live in timelines, proposals, meetings, and budgets. I also keep our Flash animation team running smoothly and efficiently by quoting and scheduling all incoming animation requests.

I served as the daily point of contact for some of the company's largest accounts. I ushered new clients through the doors, trained clients on tracking and digital rights management systems, and coordinated with several departments within the company to ensure client satisfaction.

Started on ground floor of brand new Pennsylvania Tourism program. From developing paperwork and processes to managing logistics to working with businesses throughout PA, I had my hands in every aspect of this program.

Bachelor'S, English

Graduated with honors

Associate'S, Communications