🖊 Short description:This is where I'm learning how to collaborate with international teams and stakeholders, how to strategically design with the future in mind, and how sometimes the solution is to find better problems instead of adequate answers.🔗 Key points:◆ Working in one of the most innovative agencies in the world is teaching me to think better, iterate faster and choose effectively◆ Jumping through different markets and project types has helped me develop a… Show more 🖊 Short description:This is where I'm learning how to collaborate with international teams and stakeholders, how to strategically design with the future in mind, and how sometimes the solution is to find better problems instead of adequate answers.🔗 Key points:◆ Working in one of the most innovative agencies in the world is teaching me to think better, iterate faster and choose effectively◆ Jumping through different markets and project types has helped me develop a wide-angle approach to effectively overcome the challenges I face📌 Research activities:◆ Benchmarking◆ Interactive workshop◆ User testing◆ User Interviews📌 Behavioural & interaction design activities:◆ User personas, user scenarios and user journeys◆ Design Studio & Concept Design◆ Information architecture◆ Sketches and wireframes📌 Implementation activities:◆ Functional specifications◆ Design documentation🧰 Most used tools:◆ (A lot of) Paper and pen◆ Figma◆ Optimal Workshop◆ Miro◆ Excel Show less

📌 Research activities:◆ Benchmarking◆ Interactive workshop◆ User testing◆ User Interviews📌 Behavioural & interaction design activities:◆ User personas, user scenarios and user journeys◆ Design Studio & Concept Design◆ Information architecture◆ Sketches and wireframes📌 Implementation activities:◆ Functional specifications◆ Design documentation🧰 Most used tools:◆ (A lot of) Paper and pen◆ Figma◆ Optimal Workshop◆… Show more 📌 Research activities:◆ Benchmarking◆ Interactive workshop◆ User testing◆ User Interviews📌 Behavioural & interaction design activities:◆ User personas, user scenarios and user journeys◆ Design Studio & Concept Design◆ Information architecture◆ Sketches and wireframes📌 Implementation activities:◆ Functional specifications◆ Design documentation🧰 Most used tools:◆ (A lot of) Paper and pen◆ Figma◆ Optimal Workshop◆ Miro◆ Excel Show less

🖊 Short description:This is where I learnt how to work on complex projects, how to design ecosystem-based experiences, how to talk to developers and software architects, how to design considering constraints, KPIs and business strategies.🔗 Key points:◆ I was lucky enough to work with some very experienced Users Researchers on projects focused on research —— this has opened my mind about human behaviour, people observation, context influence and helped me build a good user… Show more 🖊 Short description:This is where I learnt how to work on complex projects, how to design ecosystem-based experiences, how to talk to developers and software architects, how to design considering constraints, KPIs and business strategies.🔗 Key points:◆ I was lucky enough to work with some very experienced Users Researchers on projects focused on research —— this has opened my mind about human behaviour, people observation, context influence and helped me build a good user research background.◆ I was, again, lucky enough to work with some very experienced software engineers —— this helped me understand how to communicate with them, what is important to specify of a design system and what not, what must be considered to declare a design feasible, how to iterate the handovers in the leanest way possible.📌 Research activities:◆ Benchmarking◆ Interactive workshop◆ User testing◆ User Interviews📌 Behavioural & interaction design activities:◆ User personas, user scenarios and user journeys◆ Design Studio & Concept Design◆ Information architecture◆ Sketches and wireframes◆ Interactive prototypes📌 Implementation activities:◆ Functional specifications🧰 Most used tools:◆ (A lot of) Paper and pen◆ Sketch◆ Figma◆ Zeplin◆ InVision◆ Optimal Workshop◆ Mural Show less

🖊 Short description:This is where I learnt how to deal with fast changing contexts, how to beat deadlines and how to coordinate my activities with other agencies and partners.🔗 Key points:◆ In collaboration with an external digital agency, we redesigned the whole e-commerce experience. To do that, I actively took part in: users interviews, data analysis (both quantitative and qualitative), fast prototyping, user testing and documentation writing for a clear handover of the… Show more 🖊 Short description:This is where I learnt how to deal with fast changing contexts, how to beat deadlines and how to coordinate my activities with other agencies and partners.🔗 Key points:◆ In collaboration with an external digital agency, we redesigned the whole e-commerce experience. To do that, I actively took part in: users interviews, data analysis (both quantitative and qualitative), fast prototyping, user testing and documentation writing for a clear handover of the new design.◆ The most challenging and stimulating part was the redesign of the e-commerce management system: I understood what it means to work with averagely complex software architectures, how to build a functional and effective information architecture and how much difference there can be between designing a website for customers and a software for operators.📌 Main activities:◆ Benchmarking: competitors, comparable markets, trends◆ CRO optimisation: Data Analysis and Data-driven design to improve the e-commerce CX◆ User flows and scenarios to ideate and validate new features of the e-commerce◆ Lo-fi and Hi-fi wireframes and prototypes to iterate the design process◆ Technical and design specifications to ensure a clear handover Show less