Head Of Operations
Philadelphia, Pennsylvania, Us
Comprehensive and multifaceted position managing operational strategy and supply chain operations remotely. This encompassed a wide array of responsibilities, starting from supplier and co-packer management to overseeing third-party logistics (3PL) operations. Deep involvement in sourcing and procurement, ensuring the seamless management of sales orders and overseeing both inbound and outbound logistics. Responsible for intricate tasks such as inventory forecasting and management, production planning, and meticulously monitoring costs and performance metrics. Within the realm of innovation, supported new product development through research and development (R&D) initiatives. Quality management and adherence to compliance practices were integral to the role, ensuring the highest standards were met. Provided crucial support to finance operations, and resource management decisions. The role demanded a holistic understanding of the supply chain, from its conceptualization to its financial intricacies. Efficiency and excellence across all these domains were offered at all times.Main Accomplishments: - Designed and developed inventory plan and goals based on annual forecast.- Created inventory cycle counts and inventory strategy for all goods. - Developed KPIs to monitor sales forecast accuracy vs actual sales. - Developed operational KPIs including inventory, sales order management, logistics, and quality. - Created customer complaint standard procedure, concerns monitoring, and standard responses to address any food safety or quality complaints. - Built supplier program through the creation of standard agreements, documentation, and the development of necessary tools to monitor approved suppliers and their up-to-date documentation.- Completed Gluten-Free Certification documentation phase, including the creation of a Gluten-Free Program, supplier and vendor documentation, and testing frequency and record for raw materials and finished goods.