Andrea Bledsoe-Young Email & Phone Number

Nashville, Tn, Us

Mt. Juliet, Serving Middle Tennessee

Affiliate Broker for the Best in Blue, Coldwell Banker Southern Realty, now providing real estate services for buyers and sellers in the Middle Tennessee area!

Nashville, Tennessee, United States

Nashville, Boston, Reston, Va

(Virtual, Inc. and Drohan Management Group was acquired by Professional Credential Services, Inc.’s (PCS) investors/owners in 2018 and collectively became Virtual, Inc.)Senior Director, Client Services, January 2018 – January 2020• Senior client lead for several professional associations; identified previous silo-driven processes to move to a more matrixed model, creating operational efficiencies and increased client satisfaction; identified areas of growth for clients; developed meaningful relationships with newly assigned clients, which had previously been lacking; assisted and attended clients’ annual conferences and board meetings; and identified new lines of business for clients, resulting in increased revenue for Virtual, Inc.• Managed development of complex proposals in response to government requests for proposals to gain or retain existing lines of business.• Advisor and facilitator of a special task force for one client to create roadmap for a new national exam offering; development of new website; and development of a national licensee database.• Responsible for B2B sales, growing existing client business and attaining new business.

Greater Nashville Area, Tn

(Majority share of PCS sold by NASBA due to growth and increasing need for investments in technology and staffing to Investment Group and minority shareholders)• Acquired a $1M contract with the VA Board of Cosmetology and Barbering and facilitated implementation of services• Acquired long sought after contract in 2012 with the Department of State of Puerto Rico, which added significant gross revenue and added testing and licensing services for over 26 Puerto Rico occupations and responsible for implementation of services, traveling frequently to Puerto Rico for training and relationship building, training with each profession’s Board of Directors and Puerto Rico’s government leaders and stakeholders• Assisted with transition to new majority ownership; traveled with new owners to clients’ offices and conferences to introduce new owners• Key participant in strategic planning with new owners and Board of Directors• Participated in interviews and selection of needed new hires (Psychometrician, Director of IT)• Responsible for development of all proposals and client leadership relationships• Responsible for B2B sales, growing existing client business and attaining new business.

• Secured a new line of business that added significant revenue to bottom line: eight state boards of cosmetology and barbering, resulting in significant increase in revenue• Developed Operations Manual for Examiners and Proctors• Traveled extensively to meet with clients and attended all client and industry-related conferences• Face of PCS to clients, vendors and competitors• Oversaw PCS Operations, client relationships, staffing, training and growth of organization• Responsible for B2B sales, growing existing client business and attaining new businessResponsible for all responses to government RFPs

• Assisted in acquisition of an organization (LGR) that added 13 new occupations and 11 new state regulatory boards to portfolio and responsible for implementation of all services• Assisted with acquisition of a new contract with the Department of Justice, U.S. Marshals to administer the US Marshals examination, adding 17,000 test takers annually. Oversaw implementation of services and traveled extensively to exam sites to train and audit exam teams• 99.9% retention of clients and staff• Continued oversight of operations for CPA Examination Services and training of staff to replace me as Director• Hired all staff needed to operate PCS as a stand-alone subsidiary of NASBA • Oversaw operational and sales/marketing responsibilities for our new subsidiary• Responsible for B2B sales, growing existing client business and attaining new business.

Nashville, Tn

• Started as Executive Assistant to COO and within two months was promoted to Manager of CPA Examination Services• Hired, trained, and retained staff ensuring less than a 1% turnover each year while in this position.• Created operational efficiencies in call center, data entry, evaluations, IT, and state coordinator pool• Developed first ever CPAES Operations Manual• Developed relationships with each State Board of Accountancy throughout US to gain new state business for CPA Examination Services, adding several states and new lines of business to portfolio• Oversight of the Uniform CPA Examination Administrations across the US (over 100,000 test takers nationally twice each year) and traveled extensively in US to oversee and train exam teams during administration of exams