Leading Operations and IT composed of the following Business Units:- Project Management & Delivery- Cloud Services- Custom Development & Integrations- Customer Care / post-sales services- Corporate ITwith the primary goal of ensuring effectiveness and efficiency with special focus on cost reduction

NextUp is the operational branch of IFM Group.Originated by a spin-off of Customer Support business unit, NextUp ensures the technical integrity of all projects.We provide pre-sales services to IFM Group by taking care of requirements collection and analisys, solution design, proposals preparation, products demonstration, Proof-Of-Concept creation.We oversee and coordinate all activities related to production focusing on compliance with any contractual obligations undertaken by the Group in terms of quantity, quality, costs and timeframes.We manage Help Desk services for the Group and ensure Customer Care effectiveness for all activities related to products and services, including system monitoring and management and Cloud services.

Costa Contact Center World Wide Systems ManagerProject & Delivery Manager for Contact Center systems Main projects successfully managed: - Design, implementation and management of European Contact Center, virtual VoIP Contact Center distributed across 6 countries (Italy, France, Spain, Germany, UK, Belgium)- Design, implementation and management of Pacific Asia Contact Center in Shanghai- Design, implementation and management of American Contact Center, virtual VoIP Contact Center in US, Brazil and Argentina- Design and implementation of Business Continuity and Disaster Recovery strategies on Contact Center platforms worldwide- Design, implementation and management of Workforce Management System for European Contact Center- Design, implementation and management of Knowledge Management & Enterprise Collaboration platform

- Project Manager- Customer Care Technical Manager- Pre-Sales Support- Customer Training Manager- Technical Partner Training Manager